Jayapay Hiring! Full Time Senior HR Generalist-Fintech in Federal Territory - Ricebowl

About Us

About Us

Jayapay is a global payment gateway provider enabling businesses to scale seamlessly across borders through localized, secure, and high-performance payment solutions.

With coverage across multiple high-growth markets, Jayapay supports a wide range of local payment methods including QR payments, e-wallets, bank transfers, and card networks, allowing merchants to deliver frictionless checkout experiences tailored to each region. Powered by robust APIs, real-time analytics, and bank-level security standards, we help businesses optimize transactions, improve conversion rates, and operate with confidence at scale.

At Jayapay, we operate with speed, ownership, and ambition.

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Key Responsibilities

1. Talent Acquisition & Onboarding

• Manage the full recruitment lifecycle, including manpower planning, job posting, candidate sourcing, screening, interviewing, offer negotiation, and hiring.
• Partner with hiring managers to understand business needs, establish recruitment priorities, and develop effective talent acquisition strategies.
• Oversee onboarding and orientation processes to ensure a smooth and effective integration of new employees.
• Monitor recruitment progress, maintain accurate recruitment records, and provide regular updates on hiring status and recruitment performance.
• Identify opportunities to improve recruitment efficiency, candidate experience, and hiring quality.

2. Payroll Management & HR Operations

• Independently manage and oversee monthly payroll processing, ensuring accuracy, confidentiality, and timely salary disbursement.
• Ensure accurate calculation, submission, and payment of statutory contributions and deductions, including EPF, SOCSO, EIS, and PCB/MTD.
• Manage employee lifecycle administration, including employment contracts, confirmation, promotions, transfers, resignations, and exit procedures.
• Oversee attendance, leave administration, employee records, HR documentation, and personnel file management.
• Prepare and analyze HR reports covering headcount, payroll, turnover, attendance, and other key HR metrics to support management decision-making.
• Maintain the accuracy and integrity of HR systems and employee data.

3. Employee Relations & Engagement

• Act as a trusted HR partner and primary point of contact for employee relations matters, providing guidance to employees and management on HR policies and procedures.
• Handle employee grievances, disciplinary matters, investigations, and performance-related issues in a fair, professional, and consistent manner.
• Advise managers on employee management, workplace conduct, conflict resolution, and the appropriate application of HR policies.
• Develop and implement employee engagement initiatives that promote a positive workplace culture, employee satisfaction, and retention.
• Support internal communications and employee activities to strengthen collaboration and organizational engagement.

4. Performance Management & Talent Development

• Coordinate and manage the performance appraisal cycle, including KPI setting, performance reviews, confirmation assessments, and performance improvement plans.
• Work with department heads to identify performance gaps, training needs, and employee development opportunities.
• Develop and coordinate training and development initiatives to enhance employee capabilities and organizational effectiveness.
• Maintain training records and evaluate the effectiveness of learning and development programs.
• Support talent development, succession planning, and employee retention initiatives where required.

5. HR Policy, Compliance & Risk Management

• Ensure HR practices comply with applicable Malaysian employment legislation, statutory requirements, and internal company policies.
• Keep abreast of changes in employment laws and regulatory requirements, assess their impact, and recommend necessary updates to HR policies and practices.
• Review, develop, and implement HR policies, SOPs, employee handbooks, and employment documentation to ensure consistency and compliance.
• Manage HR-related compliance matters, documentation, audits, and internal reviews, ensuring records are complete and up to date.
• Identify potential HR risks and recommend appropriate measures to mitigate compliance and employee relations issues.

6. HR Strategy & Process Improvement

• Work closely with management to align HR initiatives with business objectives and organizational needs.
• Identify opportunities to streamline HR workflows, strengthen internal controls, and improve operational efficiency.
• Lead or support HR projects related to organizational development, employee experience, workforce planning, and HR system implementation.
• Provide management with HR insights, workforce reports, and recommendations to support people-related decisions.
• Take ownership of HR operations and proactively resolve issues with minimal supervision.

Requirements

• Bachelor's degree in Human Resource Management, Business Administration, or a related field.
• Minimum 3 years of relevant HR experience, preferably in an HR Generalist or HR Operations role, with hands-on experience across multiple HR functions.
• Demonstrated experience independently managing monthly payroll, including statutory contributions and deductions in Malaysia.
• Strong working knowledge of Malaysian employment legislation, including the Employment Act 1955 and applicable statutory requirements.
• Fluent in Mandarin and English, with the ability to communicate effectively with management, employees, and relevant stakeholders.
• Proven experience handling employee relations, disciplinary matters, performance management, and HR policy implementation.
• Experience managing end-to-end recruitment and collaborating with hiring managers across different departments.
• Strong analytical, organizational, problem-solving, and decision-making skills.
• Proficient in Microsoft Office applications and Google Workspace.
• Experience using HRIS, payroll systems, and employee management platforms.
• High level of integrity, professionalism, confidentiality, and attention to detail.
• Ability to work independently, manage competing priorities, and make sound HR decisions in a fast-paced business environment.

Preferred Qualifications

• Previous experience in fintech, payment services, technology, or other fast-paced business environments.
• Experience developing or improving HR policies, SOPs, and internal processes.
• Familiarity with Lark or other digital collaboration and HR management platforms.
• Strong stakeholder management skills, with the ability to work effectively with senior management and cross-functional teams.
• Proactive, hands-on, and solution-oriented, with the ability to balance operational execution and strategic HR support.
• Experience supporting organizational growth, workforce planning, and HR process transformation.