Athena Scientific Pte. Ltd. Hiring! Full Time Service Engineer in North Region (Singapore) - Ricebowl

Company Description Athena Scientific Pte. Ltd. provides scientific instrumentation, general laboratory equipments, and technical solutions that help laboratories operate more efficiently and achieve better results. Built on more than a decade of scientific industry experience, the company focuses on understanding each client’s objectives, applications, and challenges before recommending tailored solutions. Through partnerships with leading global manufacturers, Athena Scientific connects laboratories with reliable technologies and practical expertise. Its support extends from consultation and installation to application support, preventive maintenance, and responsive after-sales service, emphasizing long-term value and trusted partnerships. Learn more at *************

About the Role

We are looking for a Service Engineer to install, maintain and repair laboratory instruments and equipment at customer sites. You will be the technical face of the Company after the sale: commissioning new systems, keeping customers' instruments performing reliably, and resolving faults safely and efficiently.

This is a hands-on, field-based role for an experienced engineer who combines strong technical diagnosis with clear customer communication, accurate documentation and a firm commitment to safe work practices.

Key Responsibilities:

Installation and Commissioning

•     Install, commission, test and hand over laboratory instruments and equipment at customer sites.

•     Document installation, operating parameters and user training accurately for each handover.

Maintenance and Repair

•     Perform preventive maintenance, calibration or verification where applicable, fault diagnosis, repairs and replacement of parts in accordance with approved procedures and manufacturer guidance.

Customer Response and Escalation

•     Respond to service requests and communicate findings and repair plans clearly to customers.

•     Escalate unresolved technical or safety issues promptly.

Service Documentation and Records

•     Prepare accurate service reports, checklists, asset and spare parts records, and customer sign-offs.

•     Maintain complete service history in Company systems.

Coordination and Commercial Support

•     Coordinate service schedules, site access, tools, parts and logistics with colleagues, principals and customers.

•     Support technical demonstrations and pre-sales assessments where reasonably required.

Health, Safety and Compliance

•     Follow safe work procedures, risk assessments, customer site rules and applicable laws.

•     Use appropriate personal protective equipment.

•     Report accidents, near misses, unsafe conditions and damaged equipment promptly.

Working Expectations:

•     Travel to customer sites and other locations in Singapore and, where reasonably required and agreed, overseas.

•     Comply with applicable site access, safety and security requirements.

•     Protect confidential customer, supplier and pricing information, and use approved systems for all service records.

•     Attend urgent call-outs, training or customer visits outside normal working hours when reasonably required.

•     Carry out other reasonable duties within the scope of the role as assigned by the Business Manager.

Qualifications and Experience:

Education

•     Diploma or degree in electronics, electrical, mechanical or instrumentation engineering, or a life sciences or chemistry-related field.

Essential:

•     Minimum [1–2] years of experience installing, servicing and repairing laboratory, analytical or scientific instruments.

•     Proven ability to diagnose faults, carry out repairs and calibrate or verify equipment to manufacturer specifications.

•     Ability to read technical manuals, schematics and service documentation, and to work independently at customer sites.

•     Clear communication skills, with the ability to explain findings, repair plans and basic operation to customers.

•     Careful, accurate record keeping, including service reports, asset and spare parts records.

•     Strong commitment to workplace safety, with willingness to follow risk assessments and site rules.

•     Willingness to travel within Singapore and, when agreed, overseas.

Advantageous

•     Experience with specific instrument types such as [e.g. water purification systems, spectroscopy, refrigerator and freezer, balances, centrifuges].

•     Experience supporting pre-sales demonstrations or technical assessments.

•     Valid Singapore Class 3 driving license preferred.

•     Relevant workplace safety training.

What Success Looks Like

•     Instruments installed, commissioned and handed over correctly, with customers trained.

•     Preventive maintenance and calibration completed on schedule, with minimal repeat faults.

•     Service requests answered quickly, with clear repair plans and prompt escalation where needed.

•     Complete and accurate service reports, sign-offs and spare parts records.

•     Zero unreported incidents, and consistent compliance with safety procedures.