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Shopee Hiring! Full Time Supply Chain Team Lead - Operations, Retail and Fulfillment in Federal Territory - Ricebowl

Supply Chain Team Lead - Operations, Retail and Fulfillment

Shopee

Full Time

KL City, Federal Territory

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Working Location

  • Kuala Lumpur Federal Territory Malaysia

Job Description

Responsibilities

Department Operations
LevelExperienced (Team Lead)
LocationKuala Lumpur

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

About the Team:

We are looking for a Retail Supply Chain Team Lead to oversee demand planning, inventory health, and supplier performance. You will lead a team of demand planners and work closely with Commercial, Category, Warehouse, Finance, and suppliers to ensure product availability while maintaining healthy inventory levels.

Job Description:

Team Leadership

  • Lead, coach, and develop a team of demand planners.
  • Manage category/supplier portfolios and ensure consistent planning processes.
  • Drive team performance and capability development.

Demand Planning & Inventory

  • Own stock coverage, in-stock rate, forecast accuracy, and inventory health.
  • Oversee demand forecasts and replenishment plans, considering promotions, seasonality, and new launches.
  • Identify and mitigate stockouts, overstock, and aged/slow-moving inventory.
  • Lead inventory planning for major campaigns and sales events.

Supplier Performance & Compliance

  • Monitor supplier OTIF and maintain supplier performance scorecards.
  • Identify root causes of supplier issues and drive improvement plans.
  • Ensure suppliers comply with inbound requirements such as booking, ASN/PO accuracy, labelling, packaging, and documentation.
  • Partner with Warehouse/Inbound teams to resolve delivery and compliance issues.

Reporting & Stakeholder Management

  • Provide regular reporting on inventory, availability, OTIF, and supplier compliance.
  • Partner with Commercial, Category, Finance, and Warehouse teams to align on inventory targets and operational needs.
  • Drive process improvements and automation opportunities.
Requirements:
  • Experience in demand planning, supply planning, inventory management, or retail supply chain.
  • Experience managing or leading a planning team.
  • Strong analytical and stakeholder management skills.
  • Experience with ERP/WMS/planning systems.
  • Proficiency in data analysis and dashboarding is an advantage.
  • E-commerce or omnichannel retail experience is preferred.

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