Sum Capital Partners Pte Ltd Hiring! Full Time Customer Success Manager in , Earn up to SGD 4,000 - Ricebowl

We are looking for a proactive and resourceful Warehouse Customer Service Executive who enjoys solving problems and taking ownership of customer requests.

You will be the key link between our customers and warehouse team, making sure requests are followed through, issues are resolved, and customers receive clear and timely updates.

This is a fully on-site role based at our warehouse, where you will work closely with the operations team and have direct visibility of what is happening on the ground.

What You'll Do

• ⁠ Serve as the main point of contact for customer enquiries and requests
• ⁠⁠Take ownership of customer issues from initial enquiry through to resolution
• ⁠Work closely with the warehouse team to find solutions and provide customers with accurate updates
• ⁠⁠Coordinate orders, deliveries and collections between customers and operations
• ⁠⁠Proactively follow up on outstanding matters instead of waiting for customers to chase
• ⁠⁠Investigate discrepancies, delays and other issues to identify what happened and how to resolve them
• ⁠⁠Keep customers informed with clear and timely communication
• ⁠Maintain accurate records of orders, deliveries, collections and customer requests
• ⁠⁠Prioritise urgent matters and manage multiple requests effectively
• ⁠⁠Identify recurring issues and suggest practical ways to improve how things are done
• ⁠Support the team with day-to-day operational coordination

What We're Looking For

Experience in a warehouse or logistics environment is not required. We care more about how you think, communicate and solve problems.

You should be someone who:

• ⁠ Has at least 2–3 years of working experience in customer service, operations, coordination, administration or another relevant role
• ⁠Takes ownership and follows through until an issue is resolved
• ⁠⁠Is resourceful and comfortable finding answers independently
• ⁠Thinks clearly when unexpected problems arise
• ⁠⁠Communicates confidently and professionally with customers and colleagues
• ⁠⁠Is organised and able to manage multiple priorities at the same time
• ⁠⁠Pays attention to details and keeps accurate records
• ⁠⁠Is comfortable working in a fast-moving, hands-on environment
• ⁠⁠Is confident using Microsoft Excel, email, WhatsApp and general computer systems
• ⁠⁠Is willing to learn our warehouse processes and operations

What You Can Expect

• ⁠⁠S$3,500 – S$4,000 monthly salary, depending on experience
• ⁠⁠A hands-on role with real responsibility and ownership
• ⁠⁠Direct exposure to day-to-day business operations
• ⁠The opportunity to solve problems rather than simply follow a script
• ⁠⁠A team environment where initiative and good judgement are valued

Who Will Do Well Here

We're looking for someone who sees a problem and thinks:

“How can I solve this?”

You don't need to know everything about warehouse operations from day one. We'll help you understand how the business works.

What matters is that you're willing to find out what happened, speak to the right people, work out the next step and follow through until the matter is resolved.

If you're proactive, dependable and enjoy turning problems into solutions, we'd like to hear from you.

Pay: $3,500.00 - $4,000.00 per month

Work Location: In person