Bonia Corporation Berhad Hiring! Full Time Executive, Retail Operations in Federal Territory - Ricebowl

Job Description

• Coordinate daily retail operations and ensure smooth execution across boutiques and outlets.
• Monitor store sales and operational KPIs, including SSS, target achievement, traffic, conversion, UPT and ATV.
• Conduct regular store visits, gather frontline feedback and market intelligence, and follow up on operational issues.
• Work closely with Merchandising and Logistics to maintain appropriate stock levels, replenishment and product availability.
• Coordinate promotions, member/CRM activities, events and other retail initiatives to support sales performance.
• Support recruitment, manpower planning, training, appraisal and performance monitoring of retail associates.
• Prepare and monitor retail payroll, claims, expenses, banking transactions and other operational documentation.
• Handle or coordinate customer complaints, after-sales matters and service recovery when required.
• Coordinate store opening, relocation, renovation, reinstatement, maintenance and VM requirements with relevant parties.
• Maintain tenancy and leasing records and follow up with landlords/ mall management on rental, renewal, termination and operational matters.

Requirements

• Degree in Business Administration, Retail Management, Marketing, Estate Management or related discipline.
• Minimum 2 years' relevant experience in retail operations, preferably fashion, lifestyle or mall-based retail.
• Good understanding of multi-store retail operations, store procedures and retail best practices.
• Able to analyse retail performance and prepare reports using sales and operational data.
• Proficient in Microsoft Excel and Word; knowledge of PivotTable and basic data analysis.
• Familiar with POS, ERP, CRM, inventory or other retail management systems.
• Proactive, resourceful, organised and able to resolve operational issues with minimal supervision.
• Good understanding of the Malaysian retail market, customer behaviour and mall environment.
• Basic knowledge of Al tools and applications, with the ability to apply Al to support administrative work, data analysis, reporting, communication and operational efficiency.