HOTELS CHECK INN PTE. LTD. Hiring! Hotel Front Desk in , Earn up to SGD 2,500 - Ricebowl

Job Summary

You will provide friendly and efficient check-in and check-out services at the hotel reception, manage guest registration and reservations, resolve complaints promptly, and coordinate with other departments to maintain high service standards.

Responsibilities

Deliver efficient check-in and check-out services to guests at the hotel reception

Complete guest registration by accurately retrieving and inputting reservation information into the computer system

Resolve guest complaints and special requests promptly and professionally to ensure guest satisfaction

Enforce hotel policies and procedures consistently at reception counters and lobby areas

Manage walk-in, email, phone enquiries, and internet hotel room reservations effectively

Perform front desk cashiering duties, including accurate credit and cash handling following hotel policies

Prepare and submit shift reports to the accounts department timely

Coordinate and liaise with housekeeping, room service, maintenance, and reservation departments to support smooth operations

Collect and communicate customer feedback to help maintain and improve the hotel’s service and hospitality standards

Perform additional duties as assigned by management

Preferred competencies and qualifications

Eagerness to learn and passion for delivering excellent customer service

Well-groomed appearance and strong communication skills to engage with guests and team members

Ability to work independently and collaboratively as a team player

Capacity to work under pressure and take initiative in various situations

Commitment to providing high levels of service excellence

Flexibility to adapt to different work situations and schedules, including rotating shifts on weekends and public holidays

Other Information

Ability to work rotating shifts on weekends and public holidays