Trinity Workforce Solution Hiring! Full Time Customer Care Consultant_(Mandarin Speaker)_Johor Bahru in Johor, Earn up to MYR 4,500 - Ricebowl

Role : Customer Care Consultant (Frontline) - Clinic Specialist Centre

Language : Mandarin + English

Location : Sutera Utama and Mount Austin, Johor Bharu

Job Type: Permanent

Working days: 5 days working and 2 days off

Working Schedule: Mon – Sat (8:30a.m – 6p.m) / Sun (10a.m – 5p.m)

Job Responsibilities:

- Provide excellent service, stream line patient flow, manage complaints, gather feedback/testimonials, conduct surveys and maintain workplace cleanliness/

- Handle patient registration, record data entry/update, appointment booking/scheduling, check-in/out, monitor flow, attend to needs/requests/follow-ups, manage phone calls, address walk-in inquiries, and oversee admin/housekeeping, including patient follow-ups and appointments.

- Perform selective eye test.

- Facilitate patient flow and support doctors with medication and surgery instructions, while also managing doctors' room upkeep and ensuring it's stocked with essential items.

- Conduct various eye tests and provide timely follow-up reminders for pending patient cases.

- Manage sales transactions and cashier responsibilities utilizing the Salesforce POS system, while also tending to patients' administrative needs and conducting follow-ups.

- Ensure daily settlement, reconcile sales, and perform stock checks for medications/drugs.

- Prepare patient files for next-day appointments, handle filing tasks such as retrieving and filing patient files, and perform housekeeping duties in designated work areas as assigned by the CM/PIC.

Other Task/Responsibilities

- Surgery Coordinator Assistant.

- OT Assistant.

- Assist in Company/Marketing campaigns/activities/roadshows (indoor & outdoor).

- Special projects.

- Other role specific or person specific job assignments.

Job Types: Full-time, Permanent

Pay: RM3,000.00 - RM4,500.00 per month

Application Question(s):

• When is your availability date to join?

Experience:

• Sales Consultant: 1 year (Preferred)

Language:

• Mandarin (Preferred)
• English (Preferred)

Work Location: In person