TPY Creative Hiring! Full Time Customer Service (VIP)– Commission-Based in Federal Territory, Earn up to MYR 4,000 - Ricebowl

About the role

We are looking for a motivated and target-driven Customer Service (VIP) to join our team. You will be responsible for engaging customers through outbound calls, building strong customer relationships and driving customer engagement and retention. This is a commission-based position, offering earning potential based on individual performance and results.

Key responsibilities

• Make outbound calls to assigned customers and VIP accounts.
• Build and maintain strong relationships with customers through regular communication.
• Understand customer needs, preferences and behaviour to provide personalised engagement.
• Promote relevant products, campaigns, promotions and VIP benefits.
• Follow up with existing customers to drive engagement, retention and repeat activity.
• Identify sales opportunities and convert prospects into active customers.
• Achieve assigned monthly sales, conversion, retention and revenue targets.
• Handle customer enquiries and objections professionally.
• Maintain accurate records of customer interactions, follow-ups and sales activities.
• Monitor customer activity and identify opportunities for further engagement.

About you

• Experience in Telesales, Telemarketing, Sales, Account Management or Customer Relationship Management is an advantage.
• Fresh graduates with strong communication and sales interest are welcome to apply.
• Confident and comfortable making outbound calls.
• Strong communication, persuasion and negotiation skills.
• Target-driven with a strong desire to earn through commission.
• Good customer relationship-building skills.
• Able to handle rejection and work in a fast-paced, target-oriented environment.
• Good command of English, Mandarin and Bahasa Malaysia.
• Willing to work shifts, weekends and public holidays when required.

Benefits

• Bonus and salary increment opportunities
• EPF / SOCSO
• Office conveniently located with LRT access
• Petrol, lunch & parking allowance
• Medical leave & medical allowance
• Annual leave & public holidays

Pay: RM3,500.00 - RM4,000.00 per month

Benefits:

• Meal allowance

Work Location: In person