Stream Empire Holdings Hiring! Full Time Operations Manager in Federal Territory - Ricebowl

Role Purpose

As the Operations Manager of The Chamber, you will oversee all operational activities across

our retail outlets to ensure the highest levels of efficiency, store presentation, customer

experience, and brand consistency. You will take ownership of visual merchandising, in-store

service training, events execution, and continuous retail improvements. Working cross

functionally, you will be instrumental in delivering The Chamber’s premium positioning

through consistent operational excellence.

Key Responsibilities:

1. Strategic Operations Management

• Develop and implement strategies to optimize retail operations and support business

growth.

• Standardize processes and SOPs while allowing adaptability to each outlet's needs.

• Identify opportunities for cost optimization, service improvements, and operational

innovation.

• Ensure execution aligns with brand values and elevates the luxury retail experience.

2. Store Performance & Retail Oversight

• Oversee store KPIs including sales, conversion, average basket size, and customer

satisfaction.

• Work closely with store managers to improve operational metrics and staff

performance.

• Conduct regular audits on service, compliance, cleanliness, and stock handling.

• Manage budgets and ensure cost discipline across all operational areas.

3. Visual Merchandising & Festive Setups

• Lead and own all visual merchandising strategies and store presentation.

• Develop and enforce visual standards for product display, layout, and in-store

aesthetics.

• Coordinate with the Marketing team on creative assets, but retain full responsibility

for store execution.

• Manage festive and seasonal store setups to ensure strong customer impact and

alignment with brand campaigns.

4. Events Management (In-Store, Private Chamber & External)

• Oversee the planning, coordination, and execution of retail events, tastings, and brand

activations.

• Manage vendor sourcing, logistics, setup, staffing, and post-event reporting.

• Ensure all events are aligned with brand image, drive customer engagement, and

deliver on experience.

5. In-Store Experience & Customer Service Training

• Design and implement customer service SOPs that reflect premium service standards.

• Train floor staff in service etiquette, upselling, product knowledge, and hospitality.

• Monitor service quality through observations, feedback, and secret shopper reports.

• Coach team members to improve individual performance and overall service culture.

6. Inventory & Supply Chain Oversight

• Supervise stock flow, restocking schedules, and inter-store transfers via the Dynamod

system.

• Ensure accuracy in inventory records and reduce shrinkage through effective controls.

• Collaborate with the procurement team on stock allocations and demand planning.

• Manage inventory logistics to ensure timely and accurate replenishments.

7. Team Leadership & Workforce Management

• Lead a team of store managers and operations staff across multiple outlets.

• Partner with HR to hire, train, and retain a capable and customer-focused team.

• Drive team engagement through recognition, feedback, and performance

development.

• Oversee workforce planning and scheduling to match operational needs.

8. Compliance, Safety & Facility Maintenance

• Ensure compliance with licensing laws, health & safety regulations, and internal

policies.

• Oversee all retail premises and assets to ensure a clean, safe, and premium

environment.

• Conduct risk assessments and implement mitigation plans where needed.

9. Competitor Benchmarking & Innovation

• Regularly analyze competitor store formats, customer service practices, and retail

innovations.

• Recommend initiatives that differentiate The Chamber in terms of experience and

efficiency.

• Introduce new systems or workflows that keep operations ahead of industry standards.

10. Project & Expansion Management

• Lead new outlet openings, store revamps, and retail rollout projects.

• Manage cross-functional project timelines, resources, and stakeholder expectations.

• Ensure new initiatives are delivered on time, within budget, and meet brand standards.

Tools & Core Competencies

• Proficient in Dynomod Inventory Management System.

• Strong working knowledge of Microsoft Excel (reporting, data analysis) and

PowerPoint (presentations).

• Familiar with retail POS systems and store operations dashboards.

• Excellent organizational, communication, and stakeholder management skills.

• A self-starter with strong attention to detail and a passion for high standards.

Requirements

• Bachelor’s Degree in Retail, Business, Hospitality, or related field.

• Minimum 5 years of experience in retail operations, preferably within premium or

lifestyle sectors.

• Strong leadership and project ownership abilities.

• Proven track record in events, merchandising, and in-store experience transformation.

• Knowledge of Malaysia’s alcohol retail regulations.

• Willingness to work retail hours, weekends, and public holidays when required.