EVIA SPECIALIST CENTRE FOR WOMEN PTE. LTD. Hiring! Full Time Patient Care - Operations Executive in Central Region (Singapore), Earn up to SGD 2,800 - Ricebowl

Patient Care & Operations Executive

Job Summary

We are seeking a warm, organised Patient Care & Operations Executive to manage the full patient journey at a specialist women’s health clinic, coordinating appointments, surgeries, insurance, and follow-up care with healthcare partners.

Responsibilities

Patient Communication & Appointments

• Manage the clinic’s WhatsApp, telephone, and other patient communication channels promptly and professionally
• Respond to patient enquiries with accurate administrative information
• Schedule, confirm, and coordinate clinic appointments, investigations, and follow-up visits
• Manage appointment changes, cancellations, and waiting lists efficiently
• Ensure patients receive appropriate pre-appointment forms and instructions

Surgery & Procedure Coordination

• Coordinate surgeries and procedures from scheduling through completion
• Liaise with hospitals, operating theatres, anaesthetists, and other healthcare providers to arrange bookings and documentation
• Provide patients with clear pre-operative instructions and administrative information
• Schedule and coordinate post-operative appointments and follow-up care
• Maintain accurate tracking of upcoming surgeries and procedures

Insurance & Financial Coordination

• Assist patients with insurance and financial administrative matters related to their care
• Submit pre-authorisation, Letter of Guarantee (LOG), and insurance documentation as required
• Liaise independently with insurers, third-party administrators, and hospital business offices
• Follow up on pending approvals and outstanding documentation to ensure timely processing
• Support financial counselling and provide surgical cost estimates with relevant administrative forms
• Maintain accurate documentation for insurance claims and billing purposes

Clinic Operations

• Support smooth daily clinic operations and patient flow management
• Maintain accurate patient records, appointment schedules, and administrative documentation
• Coordinate referrals, investigations, reports, and external appointments to ensure continuity of care
• Collaborate closely with the doctor and clinic team to maintain seamless patient care
• Identify and proactively resolve administrative issues
• Uphold strict patient confidentiality and comply with clinic policies and PDPA requirements

Preferred competencies and qualifications

• Previous experience in a specialist clinic, hospital, or healthcare setting
• Experience with surgical coordination and/or medical insurance claims
• Excellent organisational skills with strong attention to detail
• Confident and professional communication skills with patients via WhatsApp, telephone, and in person
• Ability to liaise independently with hospitals, insurers, and healthcare professionals
• Warm, patient-centred, and service-oriented approach
• Responsible and discreet handling of confidential medical information
• Proficiency in written and spoken English; additional languages are a plus if relevant to patient communication