Mindpec Solutions Hiring! Full Time Trainer - Quality Analyst (TQA) in Federal Territory, Earn up to MYR 7,300 - Ricebowl

We are looking for experienced Mandarin and English-speaking professionals to take on a combined Trainer and Quality Analyst (TQA) role.

The ideal candidate must have hands-on experience in both Training and Quality Assurance within a Customer Service or Call Centre environment. This role requires the ability to manage training activities and quality monitoring responsibilities together.

Training Responsibilities

• Conduct training sessions for new hires and existing Customer Service employees.
• Deliver training on product knowledge, customer service processes and operational procedures.
• Facilitate coaching sessions to improve employee performance.
• Identify training gaps and recommend improvement initiatives.
• Monitor training effectiveness and provide feedback.

Quality Assurance Responsibilities

• Conduct quality monitoring and evaluations of customer interactions.
• Assess performance against quality standards and operational guidelines.
• Identify recurring quality issues and areas for improvement.
• Provide constructive feedback and coaching to improve service quality.
• Prepare quality reports and highlight performance trends.
• Work closely with operations and training teams to improve overall service delivery.

Job Requirements

• Minimum experience in a Customer Service or Call Centre environment is mandatory.
• Must have hands-on experience in BOTH Training and Quality Assurance (QA).
• Ability to perform Trainer and QA responsibilities concurrently.
• Fluent in Mandarin and English.
• Strong English proficiency (C1 level required).
• Good communication, presentation and coaching skills.
• Strong analytical and evaluation skills.
• Willing to work night shifts.
• Able to commence work on 4 December 2026.

Application

Interested candidates are encouraged to submit their updated CV, indicating:

• Total years of experience in Training.
• Total years of experience in Quality Assurance (QA).
• Current and expected salary.
• Notice period / availability.

Contact Person: Kaysa
WhatsApp: ************* 6043
Email: *************

Pay: Up to RM7,300.00 per month

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Work Location: In person