- Petaling Jaya Selangor Malaysia
Working Location
Job Description
Responsibilities
Perform Email Triage as needed, containing enquiries, orders & complaints
Acknowledge and enter sales orders (or complaints) promptly and accurately as they are received through various channels such as E-commerce platforms, EDI systems, customer portals, emails, and other communication methods according to the agreed set of business logic, workflow, priority schedule planned and also establish local set of guidelines
Execute and manage order processing transaction accurately and promptly
Billing plan/ downpayment creation during order entry
Identify, investigate and resolve errors or discrepancies in orders or data, communicating with relevant stakeholders to resolve issues promptly
Where appropriate, implement preventive measures to avoid recurrence
Perform housekeeping activities for open orders
Receive and carry out directions as provided by team leader
Always demonstrate accuracy of work
Review documentation and work according to procedures laid out
Schedule work to be completed within set timeframes
Support service and customer priority strategies
Support cost reduction and/ or process improvement initiatives
Pay: RM3,500.00 - RM5,000.00 per month
Work Location: In person
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