Etika Group Of Companies Hiring! Full Time Application Manager in Selangor - Ricebowl

ROLES & RESPONSIBILITIES

• Lead and manage IT innovation initiatives covering AI, automation and business applications to improve productivity, business processes and user experience.
• Work with business stakeholders, Group IT and external partners to identify opportunities, define business requirements, prioritize initiatives and oversee delivery, adoption and the ongoing management of assigned applications.
• Focuses on business outcomes, stakeholder coordination and solution ownership, with technical development and implementation carried out by specialist IT teams or delivery partners.
• The role requires sufficient technical understanding to evaluate proposals, manage risks and make informed decisions, rather than hands-on development expertise.

ACCOUNTABILITIES

AI Initiatives & Solutions

• Work with business teams, internal IT and partners to assess business value, data needs, feasibility, risks and governance requirements.
• Lead assigned AI and Generative AI initiatives from use-case identification and evaluation through implementation and adoption.
• Coordinate proofs of concept and the responsible adoption of enterprise AI solutions with specialist IT teams, business partners and vendors.

Automation & Power Platform

• Lead automation initiatives using Microsoft Power Automate, Power Apps and Cyclone RPA.
• Identify opportunities to streamline manual processes, define business requirements and oversee the delivery of maintainable workflow and automation solutions.
• Oversee workflow and automation performance, integrations, data flows, exception handling, enhancements and operational support, coordinating technical work with IT teams, business partners and vendors.

Application & Solution Ownership

• Support the management of the Weaver platform and own selected workflow solutions.
• Co-own and manage assigned iOS / Android business applications, including IRM/S AIMS.
• Manage application lifecycle activities, incidents, change requests, solution documentation, vendors and service performance.
• Provide timely reports and reviews on incidents, changes and other application support activities to business users and management.
• Adhere to AHSEA ITSM policies and use ITSM tools to manage and close incidents, changes, and problems within SLA.

Project, Stakeholder & Vendor Management

• Lead assigned technology projects and workstreams from planning through implementation and closure.
• Manage scope, milestones, risks, issues, dependencies, budget and stakeholder expectations.
• Deliver timely and accurate project status updates for management reporting.
• Comply with the Group IT Project Management Framework.
• Coordinate business users, IT teams, vendors and implementation partners, providing clear status updates and escalating material decisions when required.

Business Process, Data & Solution Analysis

• Understand end-to-end processes across Sales, Operations and Finance and translate business needs into functional and technical requirements.
• Work with business and technical teams to clarify business rules, data requirements, mapping, data flows and integration needs, and validate that proposed solutions meet business requirements.
• Gather and document business needs, then coordinate solution delivery with technical teams and vendors in line with AHSEA standards.
• Exposure to trade promotion, P&L, claims, financial reconciliation or transaction-matching processes is advantageous.

Financial & Commercial Management

• Apply intermediate financial literacy in business cases, budgeting, IT procurement and CAPEX / OPEX management.
• Assess solution costs, benefits and business value and support relevant procurement and vendor evaluation activities.

REQUIREMENTS

Experience & Qualifications

• Bachelor’s degree in IT, Computer Science or Engineering, or an equivalent qualification.
• Minimum of 8 years of relevant IT work experience in business applications, automation, digital solutions, project delivery or related areas, with demonstrated capability in these areas.
• Experience leading technology projects or significant workstreams involving business stakeholders, technical teams and external vendors.
• Good understanding of project delivery, application lifecycle management, business analysis and solution implementation.
• Project management certification or knowledge (such as PMP or PRINCE2), and/or Scrum / Agile experience, is preferred.

Technical & Functional Skills

• Working knowledge of AI / Generative AI concepts and enterprise use cases.
• Experience managing or coordinating automation initiatives using Microsoft Power Automate; familiarity with Power Apps / Power Platform is preferred. Hands-on development is not required.
• Ability to understand business data requirements and discuss relational data concepts, data structures, mapping and data flows with technical teams; SQL coding expertise is not required.
• Conceptual understanding of APIs, application integration, workflow platforms and mobile or web business applications, sufficient to assess proposals and coordinate delivery.
• Ability to review solution proposals from a business and operational perspective, engage technical teams and vendors, and coordinate prototypes or proofs of concept.
• Business process knowledge across Sales, Operations and/or Finance; FMCG experience is advantageous.

Behavioural Competencies

• Strong ownership and ability to work independently with limited day-to-day supervision.
• Strong stakeholder management, communication, influencing and vendor-management skills.
• Structured problem-solving, sound judgement and the ability to manage multiple priorities.
• Proactive learning mindset, particularly in AI, automation, data and emerging technologies.
• Ability to communicate risks, decisions and progress clearly and escalate appropriately.
• Not afraid to speak up and stand up for the overall good.