Sanyco Grand Industries Hiring! Full Time Senior Executive, Customer - Warranty QA in Selangor, Earn up to MYR 6,000 - Ricebowl

Job Summary

Lead the Customer & Warranty QA team in the strategic implementation of quality system control. Work closely with Production, Operations, and R&D to troubleshoot complex quality issues. Serve as the primary OEM customer liaison for warranty resolution, technical field investigations, warranty cost recovery negotiations, and overall IATF 16949 / VDA 6.3 / AS9100 system governance.

Key Responsibilities

1. Technical Leadership & Defect Troubleshooting: Lead and monitor the quality standards of the products produced including testing and re-work cases. Monitor rejects and troubleshoot all major quality issues. Identify corrective action to be taken; supervise, lead, and monitor the rigorous implementation and verification of corrective actions across production lines.

2. Advanced Warranty & Field Return Analysis: Drive deep-dive failure analysis (8D, Fishbone, FTA, 5-Why) for 0-km assembly line failures and field warranty returns. Direct teardown evaluations for hydraulic brake master cylinders, vacuum boosters, and proportional valves. Establish technical countermeasure validation.

3. OEM Relationship & Warranty Cost Recovery Management: Act as the focal point of contact for key OEM customers (e.g., Proton, Perodua, Honda, Toyota, GAC) regarding warranty claims, technical liaison, and field issues. Lead warranty rejection negotiations, dispute technical chargebacks, and drive field claim cost recovery programs with sub-tier component suppliers.

4. Continuous Quality System & Process Improvement: Implement strategic continuous quality system improvement programmes (Kaizen, Six Sigma, Poka-Yoke). Review and identify critical areas for quality and reliability improvement across manufacturing processes.

5. Strategic Vendor Quality Governance: Oversee vendor performance including systemic quality improvement of parts supplied. Conduct comprehensive vendor quality audits (VDA 6.3 / IATF 16949) to ensure vendors' products consistently meet stringent automotive quality standards. Evaluate new vendors for technical capability, tooling capacity, and QMS robustness.

6. R&D Localization & Testing Leadership: Work closely with R&D on testing activities, validation protocols, and endurance testing, especially in the localization of critical child parts (e.g., rubber seals, castings, valve components).

7. Engineering / Process Change Plan Notification: Facilitate and lead Process Change Plan Notification (PCPN) submissions, risk assessments (PFMEA update), PPAP re-submissions, and secure formal customer approvals prior to design/process modifications.

8. Team Leadership & Capability Development: Supervise the QA team and further develop their required technical competencies. Mentor Junior QA Executives, QMS Coordinators, Supervisors, and QC Inspectors in advanced core tools (APQP, PPAP, FMEA, MSA, SPC, 8D).

Key Competencies & Core Skills (Senior Executive)

· Technical & Systems Expertise: In-depth mastery of automotive brake systems, casting processes, machining tolerances, hydraulic testing standards, and total IATF 16949 QMS governance.

· Leadership & People Management: Proven leadership and people management skills. Ability to lead cross-functional problem-solving teams (CFT) and coach junior QA staff.

· Advanced Quality Core Tools: Expert proficiency in Core Tools (APQP, PPAP, FMEA, MSA, SPC), 8D Methodology, VDA 6.3 process auditing, and Root Cause Analysis tools.

· Customer Negotiation & Interpersonal Skills: Superior communication and interaction skills. Ability to use tact, firmness, and sensitivity in high-stakes OEM quality discussions and commercial claim disputes.

· Project Management & Strategic Planning: Strong project management, planning, organizing, analytical, problem-solving, and executive presentation skills.

Key Performance Indicators (KPIs — Senior Executive)

· Field Warranty Claim Rate (IPTV / MIS Reduction): Reduction in Incidents Per Thousand Vehicles (IPTV) and Months In Service (MIS) claim counts.

· Customer 8D Timeliness & On-Time Closure Rate: Achieve >95% on-time submission of initial 8D (within 24h) and final 8D closure (within customer stipulated timeframe).

· QMS Audit Compliance & Zero Major NCs: Successful certification and zero major non-conformances in IATF 16949, AS9100 audits and OEM customer process audits.

· Warranty Cost Recovery Ratio (%): Successful chargeback recovery percentage from sub-vendors for supplier-attributed defect claims.

· Customer Satisfaction Rating & PCPN Approval Timelines.

Pay: RM3,500.00 - RM6,000.00 per month

Benefits:

• Dental insurance
• Flexible schedule
• Free parking
• Health insurance
• Opportunities for promotion
• Professional development
• Vision insurance

Work Location: In person