BAPON Technologies Hiring! Full Time Senior SASE Security Engineers (Customer Success) in - Ricebowl

Location: Malaysia (100% Remote / Work from Home)

Employment Type: Contract / Subcontract

Open Positions: 3

Language Requirement: Fluent Mandarin and English (Mandatory)

Experience: 5+ Years

About the Role

BAPON is looking for experienced Senior SASE Security Engineers (Customer Success) to support enterprise customers in deploying, optimising and managing Secure Access Service Edge (SASE) solutions.

This is a customer-facing, hands-on technical role combining enterprise network security engineering, technical advisory, customer success and automation.

The ideal candidate will have strong expertise in SASE, SD-WAN, Zero Trust Network Access (ZTNA), cloud security and enterprise networking, along with excellent communication skills in both Mandarin and English.

Key Responsibilities

SASE Deployment & Technical Engineering

• Deploy, configure, troubleshoot and optimise enterprise SASE solutions.
• Provide hands-on technical assistance with SD-WAN, ZTNA, Secure Web Gateway (SWG), Firewall-as-a-Service (FWaaS), CASB and DLP.
• Conduct network security assessments, configuration reviews and technical gap analyses.
• Support deployment sprints, migrations and advanced feature adoption.
• Troubleshoot complex enterprise networking and security issues.

Customer Success & Technical Advisory

• Act as the primary technical advisor for assigned enterprise customers.
• Conduct technical workshops, architecture reviews and customer enablement sessions.
• Drive customer adoption, platform utilisation and security optimisation.
• Collaborate with engineering, product and technical support teams to resolve complex issues.
• Translate technical capabilities into measurable business value.
• Conduct customer-facing technical discussions and workshops in Mandarin and English.

Automation & Operational Excellence

• Develop and improve technical onboarding processes, operational workflows and customer success playbooks.
• Leverage automation and AI-driven tools to improve operational efficiency.
• Monitor customer health, adoption metrics and technical performance.
• Work with CRM and customer success platforms such as Salesforce and Gainsight.
• Support SQL-based reporting and operational dashboards.

Required Skills & Experience

• 5+ years of experience in enterprise network security engineering, SASE engineering, technical account management or customer success engineering.
• Strong hands-on experience designing, deploying and managing enterprise networks.
• In-depth understanding of SASE architecture and technologies, including:
• SD-WAN
• Zero Trust Network Access (ZTNA)
• Secure Web Gateway (SWG)
• Firewall-as-a-Service (FWaaS)
• Cloud Access Security Broker (CASB)
• Data Loss Prevention (DLP)
• Strong knowledge of TCP/IP, BGP, SSL/IPSec VPNs, PKI and enterprise routing protocols.
• Experience troubleshooting network and security issues using tools such as Wireshark and tcpdump.
• Understanding of security operations, threat prevention, network security policies and NOC/SOC environments.
• Experience working directly with enterprise customers in technical advisory or deployment roles.
• Excellent communication, problem-solving and stakeholder management skills.
• Fluent Mandarin and English communication skills are mandatory, including the ability to conduct technical discussions, troubleshooting sessions and customer workshops in both languages.
• Must be based in Malaysia and comfortable working remotely.

Preferred Qualifications

• Hands-on experience with Palo Alto Networks SASE solutions, including Prisma Access and Prisma SD-WAN.
• Certifications such as PCNSE, CCNP, CCSP, CISSP or relevant SASE/SSE certifications.
• Experience with SQL, Tableau, Looker or Snowflake.
• Familiarity with Salesforce, Gainsight or similar customer success platforms.
• Experience with automation, scripting and AI-enabled operational tools.
• Previous experience in a Technical Account Manager, Customer Success Engineer or Security Solutions Engineer role.