- Outram Central Region (Singapore) Singapore
KENKO HOLDINGS PTE. LTD. Hiring! Full Time Branch Manager in Central Region (Singapore), Earn up to SGD 3,000 - Ricebowl
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Job Title: Branch Manager
Company: Kenko Wellness Spa & Reflexology
Job Description
The Branch Manager is responsible for the overall management and performance of the branch, ensuring smooth daily operations, excellent customer service, and achievement of sales and profitability targets. The role involves leading the reception and therapist teams, maintaining service and hygiene standards, and creating a professional and welcoming environment for customers and employees.
Key Responsibilities
1. Branch Operations
Oversee daily branch operations, including opening and closing procedures, appointment scheduling, treatment room readiness, and customer flow.
Plan staff rosters and allocate manpower to meet customer demand, especially during peak hours, weekends, and public holidays.
Coordinate appointments and therapist assignments fairly and efficiently to minimise waiting times and maximise service capacity.
Ensure facilities, equipment, and supplies are well maintained and available for daily operations.
2. Sales and Business Performance
Lead the team to achieve branch sales, service, package, and product targets.
Monitor daily and monthly performance, identify opportunities for improvement, and implement action plans.
Guide staff in recommending suitable treatments, packages, and products based on customers’ needs, with clear explanations of prices and terms.
Implement company promotions and initiatives to attract new customers and encourage repeat visits.
Manage operating expenses, staffing costs, and inventory usage within approved budgets.
3. Customer Service and Experience
Maintain a consistently high standard of customer care from arrival through treatment completion and follow-up.
Handle customer feedback, complaints, and service recovery promptly and professionally.
Build strong customer relationships to encourage loyalty, rebooking, and referrals.
Ensure customer preferences and relevant treatment information are recorded accurately and handled confidentially.
Escalate customer incidents and concerns to management where necessary.
4. Team Leadership and Development
Supervise, motivate, and coach receptionists, customer service staff, therapists, and other branch employees.
Conduct team briefings to communicate targets, promotions, service expectations, and operational updates.
Support recruitment, onboarding, and training in coordination with management and Human Resources.
Monitor attendance, grooming, conduct, productivity, and service quality.
Conduct performance reviews, identify training needs, and address performance issues fairly and constructively.
Foster teamwork, accountability, and a respectful working environment.
5. Service Quality, Hygiene and Safety
Ensure treatments and customer interactions meet company service standards and operating procedures.
Maintain high standards of cleanliness, sanitation, personal hygiene, and treatment room presentation.
Ensure staff observe customer consent, privacy, professional boundaries, and appropriate treatment precautions.
Monitor compliance with applicable operating, workplace safety, and licensing requirements.
Report and document incidents, equipment faults, and maintenance issues promptly.
6. Financial Control and Administration
Oversee billing, payment collection, cash handling, and daily sales reconciliation.
Ensure discounts, refunds, package redemptions, and complimentary services follow company approval procedures.
Maintain accurate records of sales, attendance, inventory, customer feedback, and branch expenses.
Conduct regular stock checks and arrange timely replenishment of products and consumables.
Submit timely performance reports and highlight operational issues and improvement opportunities to management.
Job Requirements
Previous supervisory or managerial experience in spa, wellness, beauty, hospitality, or a related service industry.
Strong leadership, customer service, communication, and problem-solving skills.
Ability to manage sales targets, staff performance, and daily operational priorities.
Good organisational skills and attention to detail.
Familiarity with appointment booking systems, point-of-sale systems, and basic reporting tools.
Willingness to work shifts, weekends, and public holidays.
Knowledge of spa and reflexology services is an advantage.
Key Performance Indicators
Branch sales and profitability.
Customer satisfaction, retention, and rebooking.
Staff productivity, attendance, and service performance.
Appointment and treatment capacity utilisation.
Compliance with service, hygiene, and operational standards.
Accuracy of cash reconciliation, inventory records, and reporting.
Kenko Holdings Pte Ltd is the parent company of Singapore’s premier wellness brand, Kenko Wellness Spa & Reflexology. With its name rooted in the Japanese word for “health” (健康), Kenko has cultivated over three decades of experience in delivering foot reflexology, body massage, and spa treatments from its founding in 1991. Operating multiple outlets in prime locations across Singapore, the company prides itself on a complete wellness journey – combining expert massage techniques, tranquil ambience, and a customer-centric experience.
As a group, Kenko Holdings oversees both the service-delivery arm and its training academy, establishing a synergistic ecosystem that spans spa operations and professional wellness education. With the wellness industry gaining momentum and consumer tastes evolving, Kenko is well-positioned for growth through service innovation (such as face/head/neck massage), expanded outlet coverage, and enhanced training and certification initiatives. By leveraging its trusted brand, strong operational foundation and commitment to wellness excellence, Kenko Holdings provides a compelling value proposition for both customers and strategic stakeholders.
Company: Kenko Wellness Spa & Reflexology
Job Description
The Branch Manager is responsible for the overall management and performance of the branch, ensuring smooth daily operations, excellent customer service, and achievement of sales and profitability targets. The role involves leading the reception and therapist teams, maintaining service and hygiene standards, and creating a professional and welcoming environment for customers and employees.
Key Responsibilities
1. Branch Operations
Oversee daily branch operations, including opening and closing procedures, appointment scheduling, treatment room readiness, and customer flow.
Plan staff rosters and allocate manpower to meet customer demand, especially during peak hours, weekends, and public holidays.
Coordinate appointments and therapist assignments fairly and efficiently to minimise waiting times and maximise service capacity.
Ensure facilities, equipment, and supplies are well maintained and available for daily operations.
2. Sales and Business Performance
Lead the team to achieve branch sales, service, package, and product targets.
Monitor daily and monthly performance, identify opportunities for improvement, and implement action plans.
Guide staff in recommending suitable treatments, packages, and products based on customers’ needs, with clear explanations of prices and terms.
Implement company promotions and initiatives to attract new customers and encourage repeat visits.
Manage operating expenses, staffing costs, and inventory usage within approved budgets.
3. Customer Service and Experience
Maintain a consistently high standard of customer care from arrival through treatment completion and follow-up.
Handle customer feedback, complaints, and service recovery promptly and professionally.
Build strong customer relationships to encourage loyalty, rebooking, and referrals.
Ensure customer preferences and relevant treatment information are recorded accurately and handled confidentially.
Escalate customer incidents and concerns to management where necessary.
4. Team Leadership and Development
Supervise, motivate, and coach receptionists, customer service staff, therapists, and other branch employees.
Conduct team briefings to communicate targets, promotions, service expectations, and operational updates.
Support recruitment, onboarding, and training in coordination with management and Human Resources.
Monitor attendance, grooming, conduct, productivity, and service quality.
Conduct performance reviews, identify training needs, and address performance issues fairly and constructively.
Foster teamwork, accountability, and a respectful working environment.
5. Service Quality, Hygiene and Safety
Ensure treatments and customer interactions meet company service standards and operating procedures.
Maintain high standards of cleanliness, sanitation, personal hygiene, and treatment room presentation.
Ensure staff observe customer consent, privacy, professional boundaries, and appropriate treatment precautions.
Monitor compliance with applicable operating, workplace safety, and licensing requirements.
Report and document incidents, equipment faults, and maintenance issues promptly.
6. Financial Control and Administration
Oversee billing, payment collection, cash handling, and daily sales reconciliation.
Ensure discounts, refunds, package redemptions, and complimentary services follow company approval procedures.
Maintain accurate records of sales, attendance, inventory, customer feedback, and branch expenses.
Conduct regular stock checks and arrange timely replenishment of products and consumables.
Submit timely performance reports and highlight operational issues and improvement opportunities to management.
Job Requirements
Previous supervisory or managerial experience in spa, wellness, beauty, hospitality, or a related service industry.
Strong leadership, customer service, communication, and problem-solving skills.
Ability to manage sales targets, staff performance, and daily operational priorities.
Good organisational skills and attention to detail.
Familiarity with appointment booking systems, point-of-sale systems, and basic reporting tools.
Willingness to work shifts, weekends, and public holidays.
Knowledge of spa and reflexology services is an advantage.
Key Performance Indicators
Branch sales and profitability.
Customer satisfaction, retention, and rebooking.
Staff productivity, attendance, and service performance.
Appointment and treatment capacity utilisation.
Compliance with service, hygiene, and operational standards.
Accuracy of cash reconciliation, inventory records, and reporting.
Kenko Holdings Pte Ltd is the parent company of Singapore’s premier wellness brand, Kenko Wellness Spa & Reflexology. With its name rooted in the Japanese word for “health” (健康), Kenko has cultivated over three decades of experience in delivering foot reflexology, body massage, and spa treatments from its founding in 1991. Operating multiple outlets in prime locations across Singapore, the company prides itself on a complete wellness journey – combining expert massage techniques, tranquil ambience, and a customer-centric experience.
As a group, Kenko Holdings oversees both the service-delivery arm and its training academy, establishing a synergistic ecosystem that spans spa operations and professional wellness education. With the wellness industry gaining momentum and consumer tastes evolving, Kenko is well-positioned for growth through service innovation (such as face/head/neck massage), expanded outlet coverage, and enhanced training and certification initiatives. By leveraging its trusted brand, strong operational foundation and commitment to wellness excellence, Kenko Holdings provides a compelling value proposition for both customers and strategic stakeholders.
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