- Process and manage incoming domestic and international orders from receipt to delivery.
- Prepare and verify all shipment documentation including commercial invoices, packing lists and custom paperwork.
- Take full ownership of the relationship with Logistic Warehouse Service Provider, ensuring accountability, communication and timely fulfilment.
- Collaborate closely with internal teams across sales, operations and regulatory teams to ensure order execution and compliance.
- Track end-to-end shipments and proactively resolve delays or delivery issues.
- Ensure all shipment comply with country-specific regulations and configurations.
- Monitor stock levels and maintain accurate records for traceability and quality audits.
- Lead stock take and audits activities upon request.
- Provide regular inventory status updates to management team.
- Contact point for internal and external customers regarding order status.
- Support continuous improvement initiatives related to packaging integrity, labelling and logistic processes.
- Reconcile monthly warehouse, freight and courier charges ensuring accuracy and cost control.
- Conduct incoming quality inspection in accordance to procedures and quality requirements.
- Familiar with international shipping incoterms.
- Coordinate with internal teams to ensure quotations are prepared and issued accurately and on schedule.
- Keep accurate records of pricing, distributor agreements, and other commercial terms.
- Manage internal work instructions and product labelling requirements, ensuring logistics partners comply with the outlined procedures.
Advanced Ophthalmic Innovations Pte Ltd (AOI) develops innovative medical technologies and products that address glaucoma - the leading cause of irreversible blindness worldwide. In 2018, AOI successfully launched the PAUL Glaucoma Implant, a device that offers innovative features and clinical benefits to patients with mid to severe glaucoma. Since its introduction, the PAUL Glaucoma Implant is now widely used in more than 60 countries in Europe, Asia-Pacific, Middle East, Latin-America, and Africa regions.
AOI is incorporated and headquartered in Singapore. Committed to quality, the company is certified with ISO 13485, MDSAP, EU MDR CE, and BCM; and secured regulatory approvals in more than 60 countries.
The Company continues to expand its product portfolio with innovative and effective offerings, providing clinical treatments for patients with various spectrum of glaucoma disease.