SRG Asia Pacific Hiring! Full Time Sales Consultant (B2B) in Federal Territory - Ricebowl

Company Description SRG Asia Pacific Sdn Bhd is a pioneer business process outsourcing (BPO) service provider in Malaysia and part of the Usaha Tegas Group, a leading regional conglomerate based in Kuala Lumpur. The company has strong regional reach, with affiliated delivery centers in Dalian and Manila and a track record of serving global clients across North America, Europe, and Asia Pacific. Recognized with MSC status and by MDEC as a leading service provider within the Global Business Services cluster, SRG Asia Pacific operates on an advanced omni-channel technology platform. Its teams offer multi-lingual capabilities across major ASEAN languages to support local, regional, and international organizations. The business is built on core values of putting People First, being Customer Led, and Performance Driven in creating value for clients across diverse industries.

Role Description The Sales Consultant (B2B) is a full-time, on-site role based in WP. Kuala Lumpur, responsible for developing and managing relationships with corporate clients and prospects. In this role, the consultant identifies business opportunities, conducts needs analysis, and presents tailored BPO and customer experience solutions that align with client objectives. Day-to-day responsibilities include prospecting and lead generation, preparing proposals and quotations, delivering sales presentations and product demonstrations, and coordinating with internal teams to ensure accurate solution scoping and smooth implementation. The consultant manages the sales cycle from initial contact to contract closing, maintains a strong sales pipeline, and meets revenue and performance targets. The role also involves regular reporting, market and competitor analysis, and participation in client meetings, events, and presentations to support business growth.

Qualifications

• Demonstrated B2B sales experience, preferably in BPO, contact center, or technology-enabled services, with the ability to manage full sales cycles and meet or exceed sales targets.
• Strong communication, negotiation, and presentation skills, with the ability to build credibility and long-term relationships with decision-makers at various organizational levels.
• Proficiency in consultative selling, needs analysis, and solution-based sales, including creating compelling proposals and value propositions tailored to client requirements.
• Good business acumen, market awareness, and analytical skills to identify opportunities, understand client industries, and provide relevant insights and recommendations.
• Ability to work independently and collaboratively in a fast-paced, target-driven environment, with strong planning, time management, and follow-up skills.
• Comfort with CRM tools and basic productivity software (e.g., spreadsheets, presentations, and documentation) to manage pipelines and reporting.
• Multi-lingual capability in English and at least one additional ASEAN language is an advantage; strong professional written and verbal communication is required.
• Prior experience in customer service,