Role & Responsibilities
Design, develop, configure, and implement ServiceNow solutions aligned to client requirements and platform best practices
Build platform features using business rules, script includes, Client Scripts, Flow Designer, and Glide APIs
Design and implement REST/SOAP integrations using Integration Hub and MID Server
Module Specialism
CMDB —Configuration Management
Asset Management
HRSD — HR Service Delivery
CSM — CustomerService Management
FSM — FieldService Management
SPM —Strategic Portfolio Management
GRC / IRM —Governance, Risk & Compliance
SecOps —Security Operations
App Engine —Custom Development
Now Assist /Agentic AI
Requirements
Bachelors degree in Computer Science or similar relevant education background.
Minimum 3 years of experience in ServiceNow development required.
Minimum 1 year of experience in CMDB & Asset Management.
Proficiency in JavaScript — Business Rules, Script Includes, Client Scripts, UI Actions, Glide APIs
Experience with REST/SOAP APIs, JSON/XML, and integration patterns (Integration Hub preferred from Consultant level)
Solid understanding of the SDLC and Agile/Scrum delivery methodologies
Strong analytical skills and ability to translate requirements into platform solutions
Good communication skills — able to engage with technical teams and non-technical stakeholders.
ICON OUTSOURCING