Orbix Edulead Berhad Hiring! Full Time Resort Manager in Johor, Earn up to MYR 3,500 - Ricebowl

Resort Manager

Department: Operations / Management
Reports To: General Manager / Director
Job Location: Senta Adventure Camp, Batu Pahat

Job Summary

The Resort Manager is responsible for overseeing the overall daily operations of the resort to ensure smooth operations, excellent guest satisfaction, and profitability. This role involves managing staff, maintaining service standards, monitoring budgets, coordinating departments, and ensuring that the resort complies with relevant safety, health, and regulatory requirements.

Key Responsibilities

1. Resort Operations Management

• Oversee the daily operations of the resort, including front office, housekeeping, food and beverage, maintenance, and recreational facilities.
• Ensure all departments operate efficiently and maintain high standards of service.
• Develop and implement operational policies, procedures, and service standards.
• Monitor the condition of resort facilities and coordinate maintenance and repairs.

2. Guest Relations and Customer Service

• Ensure guests receive excellent service throughout their stay.
• Handle guest complaints, enquiries, and special requests professionally.
• Monitor guest feedback and implement improvements to enhance the overall guest experience.
• Build positive relationships with guests, travel agents, tour operators, and corporate clients.

3. Staff Management and Development

• Recruit, train, supervise, and evaluate resort employees.
• Prepare staff schedules and ensure adequate manpower coverage.
• Monitor employee performance, attendance, and discipline.
• Promote teamwork, staff development, and a positive working environment.

4. Financial and Budget Management

• Prepare and monitor operational budgets, expenses, and revenue.
• Monitor occupancy rates, room revenue, and departmental performance.
• Identify opportunities to control costs and improve profitability.
• Review financial reports and ensure proper management of resort resources.

5. Sales and Marketing

• Work with the sales and marketing team to promote resort facilities, accommodation packages, events, and recreational activities.
• Identify business opportunities and develop strategies to increase bookings and revenue.
• Maintain relationships with travel agencies, corporate customers, and business partners.
• Monitor market trends and competitors to improve the resort's competitiveness.

6. Safety, Security and Compliance

• Ensure compliance with applicable laws, licensing requirements, and company policies.
• Maintain appropriate health, safety, security, and emergency procedures.
• Ensure the cleanliness and upkeep of guest rooms, public areas, and resort facilities.
• Coordinate inspections and ensure corrective actions are taken when necessary.

7. Reporting and Administration

• Prepare operational reports, financial summaries, and performance updates for management.
• Monitor inventory, purchasing, supplier arrangements, and stock control.
• Coordinate with department heads to resolve operational issues.
• Perform other duties as assigned by management.

Job Requirements

• Diploma or Degree in Hospitality Management, Hotel Management, Tourism, Business Administration, or a related field.
• At least 3–5 years of relevant experience in hotel or resort operations, preferably in a supervisory or management position.
• Strong leadership, communication, interpersonal, and problem-solving skills.
• Good knowledge of hospitality operations, guest service standards, and financial management.
• Ability to manage multiple departments and handle operational challenges effectively.
• Proficient in Microsoft Office and hotel or resort management systems.
• Willingness to work flexible hours, including weekends and public holidays, when required.

Key Competencies

• Leadership and team management
• Customer service and guest relations
• Operational planning and organisation
• Budgeting and cost control
• Problem-solving and decision-making
• Communication and negotiation
• Sales awareness and business development
• Attention to detail and time management

Key Performance Indicators (KPIs)

• Guest satisfaction ratings and customer feedback
• Resort occupancy rate and revenue growth
• Operating cost control and profitability
• Employee performance and retention
• Service quality and operational efficiency
• Compliance with safety and regulatory requirements
• Maintenance standards and facility conditions

Pay: From RM3,500.00 per month

Benefits:

• Maternity leave
• Opportunities for promotion
• Professional development

Work Location: In person