Tars Tech Hiring! Full Time Customer Success Manager in - Ricebowl

About TARS Network Technology

TARS is an AI-powered social intelligence platform built for all social media, helping brands and PR agencies, etc decode what drives attention, emotion, and conversion across fast-moving social ecosystems. Using proprietary multi-modal AI that analyzes video, audio, text, and visual signals in real time, we deliver cross-platform social data synchronization, creator and trend intelligence at scale, and deep industry insights across beauty, fashion, lifestyle, and consumer brands — all engineered to reduce data hallucination and enable more accurate decision-making.

With teams and offices across Asia-Pacific, Europe, and North America, TARS operates as a truly global company, trusted by brands and agencies worldwide to transform complex social data into clear, actionable insights for faster, more confident business decisions.

About The Project

We are launching a global influencer marketing SaaS platform for a leading beauty brand, with America planned as a key launch market. America is one of the brand’s most important influencer markets, with strong advocacy programs, creator partnerships, influencer seeding, and social media activation across multiple brand teams.

We are looking for an America-based CSM to support the local launch, drive adoption, and act as the key in-market partner for America business.

Role Purpose

The CSM will lead local customer success activities for the local launch. The immediate priority is to train America-based brand, advocacy, influencer, and digital marketing teams in English on how to use the SaaS platform for influencer management. The role will also support adoption, collect local feedback, strengthen stakeholder relationships, and identify potential upsell or expansion opportunities.

Key Responsibilities

• Lead English-language onboarding and training sessions for America teams.
• Support users in adopting the platform for influencer discovery, campaign management, seeding programs, reporting, and performance tracking.
• Build strong working relationships with local brand teams, advocacy teams, digital marketing teams, and influencer marketing stakeholders.
• Act as the main local point of contact for America during the launch period.
• Adapt global training materials and platform workflows into locally relevant examples and use cases.
• Gather feedback from users and share local market needs, pain points, and improvement opportunities with global teams.
• Monitor training completion, user adoption, platform usage, and stakeholder satisfaction.
• Identify credible upsell, cross-brand rollout, or deeper adoption opportunities.
• Support launch communication, training follow-up, issue escalation, and post-launch adoption activities.

Ideal Candidate Profile

• 3+ years of experience in customer success, account management, influencer marketing, social media marketing, digital marketing, or marketing technology.
• Strong understanding of American influencer marketing ecosystem, including creator partnerships, advocacy programs, seeding, social platforms, and campaign workflows.
• Experience in beauty, luxury, FMCG, consumer goods, or agency-side influencer marketing is highly preferred.
• Experience with SaaS, MarTech, influencer platforms, CRM, social listening, or campaign management tools is a strong advantage.
• Excellent communication, training, presentation, and stakeholder management skills.
• Fluent English required for communication with international teams.
• Proactive, accountable, hands-on, and comfortable taking initiative in a fast-moving launch environment.
• Strong relationship builder with the confidence to engage senior brand and marketing stakeholders.
• Collaborative mindset and ability to work across time zones with teams in Europe and Asia.

Success Measures

• American teams are trained and confident using the platform.
• Strong adoption across priority American brands and influencer/advocacy teams.
• Positive feedback from local users and global project stakeholders.
• Clear reporting of user feedback, launch blockers, and local requirements.
• Identification of credible upsell or expansion opportunities.
• Smooth coordination between America, EU, and Asia teams.