Great Wall Motor Malaysia Hiring! Full Time Senior Dealer Operations Executive in Federal Territory - Ricebowl

Job Description:

• Plan, develop, implement and improve operations process and guidelines to dealers.
• Window person between dealer and GWM in terms of operations.
• Ensure all dealers adhere to the operations process, guidelines and policies.
• Monitor operations efficiency and productivity in terms of process, customer service, spare parts, technical and warranty.
• Lead and guide dealer with the best practices and processes in order to meet the highest level of customer satisfaction.
• Conduct audit and analyze dealer operations compliance for improvement action plans.
• Prepare and conduct dealer operations meeting with dealer management on a monthly basis.
• Develop improvement activity towards service efficiency & brand image for Aftersales.
• Actively analyze current market situation and/or competitors’ activities, subsequently make effective proposal for action plans.
• Conduct vendors/suppliers’ selection, proposal and evaluation for any Aftersales related activities.
• Representative on new model launch for Aftersales by developing strategy, plan and assist on new model launch.
• Prepare and analyze Aftersales dealers’ business performance report and propose area of improvement activities.

Requirements:

• Candidate must possess at least Degree in Project/ Management/ Engineering or equivalent.
• Required languages : English, Bahasa Malaysia, we are also seeking candidates proficient in Mandarin to better serve our Mandarin-speaking clients.
• At least 4 year(s) of working experience in the related field is required for this position.
• Preferably with working experience in automotive industry.
• Excellent oral and written communication & negotiation skills.
• Intermediate or advanced Microsoft Office skills.
• Applicants must possess a valid driving license for regular travelling.
• Applicants must be willing to work in Kuala Lumpur.
• Full-time position.

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

We regret that only shortlisted candidates will be notified.