MSI Global Private Limited, Land Transport Authority Subsidiary In Singapore Hiring! Full Time Manager Inforcomm and Quality Assurance in , Earn up to SGD 10,000 - Ricebowl

We regret to inform that only applicants with permanent work rights will be suitable for position.

Job Summary

Position is responsible for the leadership, management, security, governance and continuous improvement of the organisation's IT infrastructure, cloud platforms, end-user computing environment and digital workplace services. The role oversees daily operations, drives technology transformation initiatives, manages vendors and risks, ensures compliance with security and audit requirements, and works closely with business units to deliver reliable, secure and innovative technology solutions that support organisational objectives.

Key Roles & Responsibilities

1. Operations Management

1.1. Manage and maintain enterprise IT infrastructure, cloud platforms and end-user computing environments.

1.2. Administer Microsoft 365, Azure, AWS, Microsoft Intune, Microsoft Teams, telephony systems, network infrastructure, firewalls, load balancers, switches and routers.

1.3. Ensure high availability, performance, security and reliability of IT services.

1.4. Troubleshoot infrastructure, connectivity, cloud and application issues and coordinate resolutions.

2. Technology Management

2.1. Evaluate emerging technologies and recommend new capabilities, enhancements and technology refresh initiatives.

2.2. Drive adoption of cloud technologies, automation, artificial intelligence and digital productivity solutions.

2.3. Monitor technology trends and ensure platforms remain current, secure and aligned with business needs.

3. Partnership Management

3.1. Collaborate with business units to understand operational and business requirements.

3.2. Engage stakeholders to develop and implement technology solutions that enhance productivity and user experience.

3.3. Work closely with cybersecurity, governance and compliance stakeholders to ensure secure implementation of solutions.

4. Risk, Audit and Contract Management

4.1. Ensure infrastructure and cloud services comply with corporate governance, cybersecurity and audit requirements.

4.2. Coordinate audit reviews and respond to audit findings and recommendations.

4.3. Perform risk assessments and track remediation actions.

4.4. Manage third-party vendors, service providers and contracts to ensure service quality and contractual compliance.

4.5. Oversee certification and compliance requirements, including ISO and BizSafe certifications.

5. Project Management

5.1. Lead technology and digital transformation projects from inception through implementation.

5.2. Define project scope, objectives, deliverables, timelines and resource requirements.

5.3. Manage project risks, budgets, vendor deliverables and stakeholder expectations.

5.4. Ensure successful implementation and adoption of technology solutions.

6. Team Management

6.1. Lead and develop internal IT staff and outsourced service providers.

6.2. Establish service standards, operational procedures and performance metrics.

6.3. Provide coaching, mentoring and professional development opportunities to team members.

6.4. Foster a culture of continuous improvement, accountability and service excellence.

7. IT Governance and Service Management

7.1. Drive operational excellence and user satisfaction across IT services.

7.2. Manage incidents, escalations, service level agreements and problem management activities.

7.3. Develop and maintain IT policies, standards and procedures.

7.4. Contribute to departmental planning, technology roadmaps and strategic initiatives.

Job Requirements and Qualifications

1. Education, Professional Certification and Key Experience

1.1. Tertiary Education in Computer Science or related fields with at least 10 years of IT working experience, of which at least 3 years of dealing with end users, and 2 years in team management.

1.2. Relevant industry certifications including PMP/Microsoft/Cybersecurity/Network/Azure Administrator certifications will be an added advantage.

1.3. Experience in leading and directing quality management system for audit and implementation will be highly regarded

2. Technical Knowledge & Skills

2.1. Microsoft 365 Administration

2.2. Microsoft Teams Administration

2.3. Microsoft Intune Administration

2.4. Azure Cloud Services

2.5. AWS Cloud Services

2.6. Active Directory and Identity Management

2.7. Microsoft Power Platform and Power Automate

2.8. Microsoft Copilot technologies

3. IT Service Management (ITSM)

3.1. IT Governance and Risk Management

3.2. Vendor and Contract Management

3.3. Project Management Methodologies

3.4. Cybersecurity and Compliance Frameworks

4. Computer & IT Knowledge

4.1. Enterprise Infrastructure Management

4.2. Network Administration

4.3. Cloud Infrastructure

4.4. Endpoint Management

4.5. Collaboration Platforms

4.6. Enterprise Productivity Solutions

4.7. Enterprise Security Solutions

4.8. Data Protection and Backup Technologies

5. Windows Operating System

5.1. Advanced administration and troubleshooting of Microsoft Windows operating systems and Microsoft Office applications.

6. Hardware Troubleshooting

6.1. Knowledge of desktops, laptops, peripherals, network devices and endpoint technologies.

6.2. Ability to diagnose and coordinate resolution of hardware and infrastructure issues.

7. Testing & Commissioning

7.1. Plan, coordinate and manage testing and commissioning activities for infrastructure, cloud and end-user technology solutions.

7.2. Validate functionality, security and operational readiness before production deployment.

8. Competencies

8.1. Strong leadership and people management skills.

8.2. Strategic thinking and planning capability.

8.3. Excellent problem-solving and analytical skills.

8.4. Strong stakeholder engagement and communication skills.

8.5. Ability to work independently and collaboratively across teams.

8.6. Effective presentation and influencing skills. Demonstrated sound project and key stakeholders and user management skill sets.

8.7. Possess good problem-solving and analytical skills.

8.8. Able to work independently and as a team player and

Good verbal, written communication and presentation skills.

Pay: $8,000.00 - $10,000.00 per month

Work Location: In person