- Singapore
57 EMPLOYMENT AGENCY PTE. LTD. Hiring! Full Time CUSTOMER SERVICE MANAGER in , Earn up to SGD 9,000 - Ricebowl
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Job Description
Responsibilities
Responsibilities
Supervising the daily operations of the customer service department
Creating a reliable customer loyalty program
Setting customer service goals for team members and helping them reach those goals
Interacting with customers and handling customer queries and complaints in a timely manner
Maintaining relationships with profitable customers
Making weekly and monthly reports and surveys
Staying current on the latest industry trends and techniques
Hiring and training new customer service agents.
Managing the approved budget of the customer service department.
Staying informed on the latest industry techniques and methods.
Qualifications:
A bachelor’s degree in business administration or a related field
Five years of experience in customer service
Proficiency in Microsoft Office Suite
SaaS experience preferred
Highly organized and detail-oriented
Demonstrated ability in project management
57 Employment Agency Pte Ltd was incorporated in Singapore since 2018. Our company is licensed with Ministry Of Manpower, license number 18C9450. As the experts in talent recruitment and human resource engagement services, we pride ourselves on the timely delivery of these services through our team of dedicated and experienced professionals.
As a one-stop human capital solution provider, 57 Employment Agency Pte Ltd intensifies the process of recruiting the potential candidates for our valued clients. To ensure a smooth, hassle free and efficient recruitment process, we also provide the necessary documentations, permit applications, medical check-ups and accommodations for the foreign candidates.
Our team of highly dedicated and competent consultants are unparalleled in providing prompt and effective manpower solutions to our valued clients with their wide range of industries knowledge.
Supervising the daily operations of the customer service department
Creating a reliable customer loyalty program
Setting customer service goals for team members and helping them reach those goals
Interacting with customers and handling customer queries and complaints in a timely manner
Maintaining relationships with profitable customers
Making weekly and monthly reports and surveys
Staying current on the latest industry trends and techniques
Hiring and training new customer service agents.
Managing the approved budget of the customer service department.
Staying informed on the latest industry techniques and methods.
Qualifications:
A bachelor’s degree in business administration or a related field
Five years of experience in customer service
Proficiency in Microsoft Office Suite
SaaS experience preferred
Highly organized and detail-oriented
Demonstrated ability in project management
57 Employment Agency Pte Ltd was incorporated in Singapore since 2018. Our company is licensed with Ministry Of Manpower, license number 18C9450. As the experts in talent recruitment and human resource engagement services, we pride ourselves on the timely delivery of these services through our team of dedicated and experienced professionals.
As a one-stop human capital solution provider, 57 Employment Agency Pte Ltd intensifies the process of recruiting the potential candidates for our valued clients. To ensure a smooth, hassle free and efficient recruitment process, we also provide the necessary documentations, permit applications, medical check-ups and accommodations for the foreign candidates.
Our team of highly dedicated and competent consultants are unparalleled in providing prompt and effective manpower solutions to our valued clients with their wide range of industries knowledge.
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