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Job Summary

We are seeking an energetic, goal-oriented Sales Team Leader to lead, motivate, and manage our sales and service team. In this role, you will oversee daily frontline operations, track sales metrics, and mentor team members to reach peak performance. You will balance hands-on coaching with strategic operational support, ensuring your team delivers outstanding customer experiences while consistently achieving performance targets.

Key Responsibilities

• Team Leadership & Performance Management:
• Lead, motivate, and direct a team of Sales and Service Consultants to achieve daily, weekly, and monthly targets.
• Conduct regular 1-on-1 performance reviews, call/interaction monitoring, and side-by-side coaching sessions.
• Identify skill gaps within the team and implement targeted training or performance improvement plans (PIPs).
• Operational & Sales Driving:
• Track real-time sales revenue, conversion rates, and key customer service metrics (CSAT, SLA adherence).
• Distribute incoming leads, account assignments, or customer queues effectively across team members.
• Serve as the first level of escalation for customer disputes, complex inquiries, or high-value sales opportunities.
• Strategy & Reporting:
• Prepare daily/weekly operational reports and sales forecasts for upper management.
• Collaborate with sales leadership to design sales incentives, performance contests, and workflow optimizations.
• Lead daily team huddles to communicate targets, campaign updates, and company announcements.
• Compliance & Quality Assurance:
• Ensure the team adheres to company policies, regulatory guidelines, and quality standards.
• Maintain clean data integrity in CRM platforms across all team interactions and deal stages.

Pay: RM3,000.00 - RM7,000.00 per month

Benefits:

• Additional leave
• Flexible schedule
• Gym membership
• Maternity leave
• Parental leave
• Professional development

Work Location: In person