- Geylang Southeast (Singapore) Singapore
USEA PTE. LTD. Hiring! Full Time Field Service Engineer in Southeast (Singapore), Earn up to SGD 3,200 - Ricebowl
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Job Description
Responsibilities
Main role:
As part of our customer service team, he or she provides technical support to the customers and acts as a communication channel support between the 'customer' and the 'client'.
Job responsibilities description:
Proven experience as a Field Service Representative
Must possess basic IT troubleshooting skills
Good knowledge of English
Ability to manage and preserve technical equipment
Ability to adapt to changing work schedules
Ability to handle incoming support request during weekends
Familiarity with hand tools and mobile applications
Must familiar with Microsoft Windows operating system
A strong customer service mind-set
Excellent communication skills as well as good interpersonal and presentation skills
Training will be provided
Fresh graduates are encouraged to apply
As part of our customer service team, he or she provides technical support to the customers and acts as a communication channel support between the 'customer' and the 'client'.
Job responsibilities description:
- Perform customer support tasks
- Perform troubleshooting and strive to resolve all issues
- To configure and test equipment prior to delivery
- Provide on-site support for installation
- Produce frequent and analytical service reports
- Track and document the progression of the work
- Team up with colleagues and pass on important information
- Discern customer needs and provide technical support
- Build relationships and trust support with customers and clients
- Operating efficiently to conclude incoming/outgoing calls including service maintenance and communication activities
- Any other duties assigned by your superior
Proven experience as a Field Service Representative
Must possess basic IT troubleshooting skills
Good knowledge of English
Ability to manage and preserve technical equipment
Ability to adapt to changing work schedules
Ability to handle incoming support request during weekends
Familiarity with hand tools and mobile applications
Must familiar with Microsoft Windows operating system
A strong customer service mind-set
Excellent communication skills as well as good interpersonal and presentation skills
Training will be provided
Fresh graduates are encouraged to apply
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