Morgan McKinley Hiring! Full Time Support Specialist (Trust - Safety) in - Ricebowl

We are seeking a proactive Support Specialist (Trust and Safety) to join our team. In this role, you will be a key contributor investigating and conducting root-cause analysis to inform strategic decisions for the organization.

Key Responsibilities:

• Safeguard high-profile public figure accounts against unauthorized access, abuse, and security threats, including account recovery and resets
• Handle complex escalations, investigate account-related issues, resolve access challenges, and provide specialized support
• Dedicate approximately 80% of time to escalation and ticket management, and 20% to project-based initiatives and process improvements.
• Conduct in-depth investigations and root-cause analysis, using analytical thinking and creativity to address ambiguous issues and drive strategic solutions.
• Work effectively with global teams to enhance safety and protect partners and users across the organization.

Qualifications:

• Bachelor's degree in Business, Science, Engineering, Economics, or a related field, with 1–3 years of professional experience in an operations environment.
• Experience working in dynamic, fast-paced, or start-up environments, demonstrating adaptability and resilience.
• Strong customer service skills with the ability to manage competing priorities and handle escalations effectively.
• Ability to communicate analytical findings, proactively identify emerging issues, and develop solutions to prevent recurring problems, including during on-call support.
• Willingness to support AI development initiatives by evaluating model performance, identifying gaps, and recommending improvements to enhance accuracy and effectiveness.

Interested candidates may apply through the application system or send it to ************* Shortlisted candidates will be notified.

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Morgan McKinley Pte Ltd

Koh Boon Sien

EA Licence No: 11C5502

EA Registration No. R1110345