Convergent Distribution (M) Hiring! Full Time Customer Support Specialist in WP Kuala Lumpur, Earn up to MYR 3,500 - Ricebowl

Good command in both English and Malay. Mandarin an added advantage (as needed to support Mandarin-speaker customer)

Minimum of 1 year of working experience in sales or customer service.

Experience in IT industries will be an added advantage.

Being able to start immediately or within short notice is an advantage.

Well-versed in Microsoft Office tools (Excel, Word, PowerPoint, Teams).

Possess at least SPM or a Diploma in any field.

There are a few vacant positions available for this position.

Fresh graduates are welcome to apply.

Respond to incoming customers' calls, live chats, or emails.

Responsible to handling customers' enquiries and complaints professionally.

Establish and maintain business relationships with current and prospective customers to generate new business for the company's products and services.

Handle accurate documentation and collect feedbacks / recommendations from customers.

Ensuring excellent service is delivered to customers.

Other Ad-hoc duties as assigned from time to time.