Company Overview / Employee Value Proposition
MacLink Pte Ltd began its distribution business in 1995, introducing products for Apple computers & digital media in Singapore. With global growth in the Apple market, MacLink has become a leading distributor of third-party Apple accessories. The company serves Apple Premium Resellers and reputable partners across Southeast Asia. MacLink is committed to innovation, strong branding, and supporting customer business growth.
Job Summary
We are seeking a dedicated and highly committed Shop Manager to take full responsibility for the daily operations of a busy retail outlet. This role requires strong leadership, operational discipline, and the ability to handle multiple challenges with minimal support.
Responsibilities
Lead and execute all opening and closing procedures, including accurate cash reconciliation and daily financial reporting to ensure operational integrity
Manage store operations efficiently during peak periods such as weekends, public holidays, and promotional events to maintain service excellence
Develop and maintain staff schedules and attendance records, proactively covering shifts on short notice to address manpower gaps
Resolve customer complaints and escalations professionally, including those occurring outside regular operating hours, to uphold customer satisfaction
Conduct regular stock counts, monitor inventory shrinkage, and implement corrective action plans to optimize stock accuracy and reduce losses
Coordinate with suppliers, logistics teams, and maintenance vendors independently to ensure timely deliveries and store upkeep without administrative assistance
Maintain high store standards by overseeing merchandising layouts, housekeeping, and compliance with headquarters’ guidelines
Achieve weekly operational KPIs, including sales targets, inventory accuracy, and audit results, to drive store performance
Participate actively in headquarters meetings and training sessions, adapting quickly to same-day notices and new directives
Remain on standby for urgent operational matters throughout the week, demonstrating readiness to address issues promptly
Perform frontline roles such as cashier, stocker, and customer service when required to support store operations and team effectiveness
Execute manual tasks including stock handling and moving goods to maintain store functionality and inventory flow
Required competencies and certifications
Minimum 5 years of retail supervisory or management experience
Strong leadership skills to manage a small workforce effectively under tight schedules
Willingness and physical ability to work long hours, including weekends and public holidays, and perform manual stock handling tasks
High level of responsibility and accountability for overall store performance
Ability to work independently with minimal guidance and remain reachable during operational hours for urgent matters
MACLINK PTE. LTD.
MacLink Pte Ltd
began its distribution business in 1995, with good foresight, we introduced products for Apple computers & digital media in Singapore.
With the growth of the Apple market around the world, Maclink has grown in parallel to become one of the largest distributors to supply third party Apple accessories. Our suite of products boasts renown brands like Skech, Otterbox, Moshi, Griffin, Power Support & many more. We continue to research and innovate to bring new & stylish products into the marketplace.
Today, we have offices in Hong Kong, Taiwan, Malaysia & Philippines, supporting clients in South East Asia. Our clients are mainly Apple Premium Resellers as well as reputable partners within the same industry.
Our Vision
MacLink strives to be the leader in the distribution of Apple-related accessories and to continue to introduce innovative brands & products into this market.
Our Service
To our customers, we assure prompt service and support and are committed to assist them in growing their businesses. To our vendors we represent, we consign to build strong branding presence through marketing and strong retail representations of their brands and products.