HABIB Group Hiring! Full Time Assistant Store Manager - Time Zone- Ice- Watch Komtar JBCC in Johor - Ricebowl

Responsible for overseeing the daily operations of the gallery, driving sales performance, maintaining brand standards, and ensuring an exceptional customer experience. This leadership role involves managing a high-performing team, executing strategic initiatives and representing the brand with professionalism and excellence.

OBJECTIVES, DUTIES, RESPONSIBLITIES

1. Sales & Business Development

• Lead the team to achieve and exceed sales targets and KPIs
• Analyze sales reports and market trends to identify opportunities for growth
• Support customer growth by improving how we use our CRM and connect with prospects
• Maintain deep knowledge of brands, product knowledge, pricing, features, and trends

2. Customer Experience

• Ensure the delivery of a premium and personalized customer experience at all times
• Resolve customer issues professionally and in align with company standards
• Grow a loyal customer base by focusing on connection and great service
• Maintain cleanliness and order in the gallery

3. Operations & Compliance

• Oversee all store operations including inventory control, cash handling, stock management and visual merchandising
• Ensure compliance with company policies, operational procedures and safety guidelines
• Maintain store appearance and uphold brand presentation standards

4. Attendance and punctuality

• Planning a scheduled duty roster to all staff
• Manpower planning to make sure store operations runs smooth
• Following the scheduled duty roster
• Maintain a good attendance history

5. Apply visual merchandising procedures and routines according to the guidelines by HQ

• Follow up on campaigns and sales/marketing activities
• Maintaining visual routines (e.g. guidelines, visual signage, price signs, etc.)
• Look after and maintain display and matching materials
• Update and maintain all visual merchandising information materials in gallery

6. Achieve sales target set

• Discuss on a daily sales target based on monthly allocated target
• Communicate the daily target in the daily morning briefings
• Communicate with HQ on sales environment, achievement and non-achievement on a daily basis
• Keep update with competitor’s activity

7. Ensure safety, security and administration procedures (SOPs) are followed

• Ensure CCTV is in working and recording conditions
• Ensure alarm system is working properly
• Ensure all keys in the boutique are kept properly and the quantity is correct at all times
• Ensure safebox is closed and locked at all times

8. Perform other related duties as required

• To be gallery’s key holder
• Attend training sessions

REQUIREMENTS

• Minimum 3–5 years of experience in retail management, preferably in the luxury watch, jewelry or fashion industry
• Proven track record in meeting and exceeding sales targets
• Experience in leading, motivating and developing retail teams

Skills & Competencies

• Leadership Skills: Strong ability to lead by example, inspire teams and manage performance
• Sales-Driven: Results-oriented with excellent sales techniques and upselling skills
• Customer Service Excellence: Always focused on giving customers a great experience
• Product Knowledge: Have a strong appreciation for watches and the details that set them apart—brands, designs, and mechanics included
• Communication: Excellent verbal and written communication skills, with the ability to interact professionally with high-net-worth clients
• Team Management: Skilled in scheduling, delegating, training, and team performance evaluation
• Problem Solving: Good at staying calm and finding solutions when things go wrong—whether it’s a customer issue or an operational hiccup
• Visual Merchandising: Knowledge of visual standards, product presentation and brand alignment in store
• Inventory & Operations: Familiarity with inventory control, loss prevention and daily store operations

Personal Attributes

• Professional appearance and demeanor aligned with a luxury brand image.
• High level of integrity, reliability, and attention to detail.
• Ability to work flexible schedules, including weekends, holidays, and extended hours when necessary.

Benefits:

• Health insurance
• Maternity leave
• Professional development

Work Location: In person