Customer Service Executive

Job Summary

Are you customer-focused, organised and enjoy keeping things running smoothly? Join our team as a Customer Service Executive, where you’ll be the key point of contact for customer enquiries while supporting sales administration, order processing and delivery coordination. This role offers a great opportunity to build strong customer relationships, work closely with different teams and contribute to a seamless customer experience from order placement to delivery and installation.

Key Responsibilities

• Customer Service: Handle incoming calls and emails, respond to customer enquiries professionally and provide timely assistance to ensure customer satisfaction.
• Sales Administration: Prepare and process sales documents, including quotations, sales orders, purchase orders and delivery notes, ensuring accuracy and completeness.
• Sales Team Support: Provide administrative support to the Sales Team, including checking visuals and floor plans, preparing installation reports and maintaining relevant documentation.
• Order & Delivery Coordination: Coordinate order processing and work closely with the logistics team and relevant departments to ensure timely deliveries and installations.
• General Administration: Assist with ad-hoc projects and operational tasks to support the smooth running of daily business activities.

Job Requirements

• Minimum GCE N-Level, O-Level or equivalent qualification.
• 1–2 years of experience in customer service, administration, sales support or operations would be an advantage.
• Well-organised and detail-oriented, with good time management and coordination skills.
• Good communication and interpersonal skills, with the ability to engage professionally with customers and internal teams.
• Proficient in Microsoft Excel and Word.

CanWorkOne.SG Employment Pte Ltd | EA License No. 26C3357

EA Personnel: Tan Soon Hock (Steven) | Registration No. R1109889