Job Purpose
To plan, track and coordinate production jobs so that orders are completed on time and to quality, while keeping customers, clients and internal teams informed.
1. Production Scheduling
Develop and maintain production schedules based on customer orders, forecasts and inventory levels
Coordinate with Sales, Purchasing, Engineering, QA and Production to ensure materials and capacity are available on time
2. Material Planning & Inventory Control
Ensure raw materials, components and tools are available to meet production needs
Work with store and logistics teams to monitor stock levels and avoid shortages or overstocking
Perform periodic hands-on stock checks in the warehouse
3. Order Tracking & Status Updates
Monitor work orders and ensure timely completion of production jobs
Update stakeholders on progress and address delays or issues promptly
Support the production floor directly when needed, such as assisting runners with moving materials to the line
4. Communication & Coordination
Act as the liaison between the production floor, line leaders, supervisors, quality, logistics and customer service
Communicate with customers and clients by email, phone and face to face on orders, schedules and delivery updates
Resolve conflicts arising from schedule changes, material constraints or unexpected machine downtime
5. Documentation & Reporting
Maintain accurate records of production plans, work orders and changes
Generate reports for management on production output, efficiency and delivery performance
6. Continuous Improvement
Identify bottlenecks or inefficiencies and suggest improvements to planning and production flow
Work with engineers and supervisors to implement process improvements
Requirements
Diploma in Business Administration or a related discipline
Customer service experience (call centre, operations or administrative experience also welcome)
Production planning or manufacturing coordination experience is an advantage.