- Pasir Ris East Region (Singapore) Singapore
ED1 SERVICES PTE. LTD. Hiring! Full Time Welfare Officer in East Region (Singapore), Earn up to SGD 5,300 - Ricebowl
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Job Description
Responsibilities
The Welfare Officer provides holistic support for the well-being, mental health and welfare needs of dormitory residents. The role combines welfare coordination, resident engagement and basic counselling support to promote emotional well-being, harmonious community living and positive social integration within the dormitory environment.
The Officer will handle both day-to-day welfare support and provide counselling intervention for residents experiencing emotional, social or personal difficulties, escalating cases where necessary.
Key Responsibilities
Resident Welfare & Case Support
Attend to residents’ welfare concerns and provide timely support and follow-up
Identify vulnerable residents and provide appropriate welfare assistance or referrals
Support case management and escalate complex or high-risk cases to relevant stakeholders
Maintain records of welfare cases, interventions and follow-up actions
Counselling & Psychosocial Support
Conduct basic counselling and support sessions for residents experiencing emotional, social or personal difficulties
Provide early-stage psychosocial assessment and identify residents requiring further intervention
Offer crisis support and immediate intervention where required, including appropriate escalation
Maintain confidentiality of counselling records and case documentation in accordance with guidelines
Support conflict mediation and emotional stabilisation within the dormitory community
Welfare Programme & Community Engagement
Plan, coordinate and implement welfare programmes, outreach initiatives and recreational activities
Conduct resident engagement sessions to understand needs and strengthen communication channels
Organise mental wellness workshops, awareness programmes and community-building initiatives
Promote harmonious living and positive community integration among residents
Stakeholder Coordination
Liaise with employers, NGOs, healthcare providers and relevant stakeholders on resident welfare and counselling matters
Support referrals to external professional services when required
Collaborate with partners to enhance resident support and well-being programmes
Reporting & Documentation
Maintain accurate records of welfare cases, counselling sessions and engagement activities
Prepare reports on welfare trends, case summaries and programme outcomes
Ensure proper documentation and compliance with confidentiality and data protection requirements
General Support
Support dormitory management in welfare-related initiatives and ad-hoc projects
Perform any other duties assigned by the Management
Requirements
Diploma or Degree in Counselling, Psychology, Social Work, Community Services or related field
Relevant experience in counselling, social service, welfare support or community engagement preferred
Strong interpersonal, communication and conflict resolution skills
Ability to work with individuals from diverse cultural backgrounds
High level of empathy, professionalism and emotional resilience
Ability to maintain strict confidentiality and handle sensitive cases appropriately
Multilingual ability (e.g., Tamil, Bengali, Mandarin) is an advantage to support effective communication with dormitory residents from diverse backgrounds
Willingness to work flexible hours when required for welfare or crisis situations
Work Location
Changi East (Tanah Merah Coast Road)
ED1 Services Pte Ltd
is a joint venture between Changi Airport Group and TS Group. Established in 2024, ED1 Services provides foreign worker dormitory management and operation services, fostering a positive living environment that prioritizes the health and well-being of every resident.
The Officer will handle both day-to-day welfare support and provide counselling intervention for residents experiencing emotional, social or personal difficulties, escalating cases where necessary.
Key Responsibilities
Resident Welfare & Case Support
Attend to residents’ welfare concerns and provide timely support and follow-up
Identify vulnerable residents and provide appropriate welfare assistance or referrals
Support case management and escalate complex or high-risk cases to relevant stakeholders
Maintain records of welfare cases, interventions and follow-up actions
Counselling & Psychosocial Support
Conduct basic counselling and support sessions for residents experiencing emotional, social or personal difficulties
Provide early-stage psychosocial assessment and identify residents requiring further intervention
Offer crisis support and immediate intervention where required, including appropriate escalation
Maintain confidentiality of counselling records and case documentation in accordance with guidelines
Support conflict mediation and emotional stabilisation within the dormitory community
Welfare Programme & Community Engagement
Plan, coordinate and implement welfare programmes, outreach initiatives and recreational activities
Conduct resident engagement sessions to understand needs and strengthen communication channels
Organise mental wellness workshops, awareness programmes and community-building initiatives
Promote harmonious living and positive community integration among residents
Stakeholder Coordination
Liaise with employers, NGOs, healthcare providers and relevant stakeholders on resident welfare and counselling matters
Support referrals to external professional services when required
Collaborate with partners to enhance resident support and well-being programmes
Reporting & Documentation
Maintain accurate records of welfare cases, counselling sessions and engagement activities
Prepare reports on welfare trends, case summaries and programme outcomes
Ensure proper documentation and compliance with confidentiality and data protection requirements
General Support
Support dormitory management in welfare-related initiatives and ad-hoc projects
Perform any other duties assigned by the Management
Requirements
Diploma or Degree in Counselling, Psychology, Social Work, Community Services or related field
Relevant experience in counselling, social service, welfare support or community engagement preferred
Strong interpersonal, communication and conflict resolution skills
Ability to work with individuals from diverse cultural backgrounds
High level of empathy, professionalism and emotional resilience
Ability to maintain strict confidentiality and handle sensitive cases appropriately
Multilingual ability (e.g., Tamil, Bengali, Mandarin) is an advantage to support effective communication with dormitory residents from diverse backgrounds
Willingness to work flexible hours when required for welfare or crisis situations
Work Location
Changi East (Tanah Merah Coast Road)
ED1 Services Pte Ltd
is a joint venture between Changi Airport Group and TS Group. Established in 2024, ED1 Services provides foreign worker dormitory management and operation services, fostering a positive living environment that prioritizes the health and well-being of every resident.
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