Job Summary
We are seeking a highly motivated, hands-on, and experienced
Complex Manager
to oversee the overall operations, maintenance, administration, and financial management of a mixed commercial development comprising a retail complex and hotel components. The successful candidate will ensure the property is well-maintained, operates efficiently, complies with all statutory requirements, and delivers a safe and pleasant environment for owners, tenants, guests, and visitors.
The Complex Manager will lead the on-site management team, coordinate with contractors and service providers, liaise with stakeholders, and provide strategic and operational support to the Management Council and property owners.
Key Responsibilities
Property & Facilities Management
Oversee the daily operations and maintenance of the property.
Ensure all building services, including M&E systems, lifts, fire protection systems, security, cleaning, landscaping, and other facilities, are properly maintained.
Plan and implement preventive maintenance programmes and asset replacement plans.
Monitor contractors' performance and ensure compliance with contract specifications and service standards.
Attend to emergency situations and coordinate prompt resolution.
Administration & Compliance
Ensure compliance with the Building Maintenance and Strata Management Act (BMSMA), Workplace Safety and Health (WSH) requirements, Fire Safety regulations, and other applicable legislation.
Prepare reports, management papers, budgets, and operational updates.
Organise and attend Council Meetings, Annual General Meetings (AGMs) and Extraordinary General Meetings (EGMs).
Maintain proper records, statutory documents, contracts, licences, and certifications.
Financial Management
Prepare annual budgets and monitor operating expenditure.
Review monthly financial reports and recommend cost-saving initiatives.
Manage procurement, quotations, tenders, and contract administration.
Ensure proper financial controls and compliance with approved budgets.
Stakeholder & Tenant Management
Build and maintain positive relationships with subsidiary proprietors, tenants, hotel operators, contractors, consultants, and government agencies.
Handle feedback, complaints, and operational issues professionally and promptly.
Support tenant fit-out, renovation, and reinstatement works.
Team Leadership
Lead, supervise and mentor on-site team.
Allocate work, monitor performance, and ensure service excellence.
Foster teamwork and promote continuous improvement within the organisation.
Project Management
Manage upgrading works, capital improvement projects, and major repairs.
Coordinate consultants, contractors, and stakeholders to ensure projects are completed on time, within budget, and to the required quality standards.
Requirements
Degree or Diploma in Property Management, Facilities Management, Building Services, Engineering, Estate Management, or a related discipline.
Minimum
5–8 years
of relevant property or facilities management experience, with at least
3 years in a managerial or supervisory role
.
Good knowledge of the Building Maintenance and Strata Management Act (BMSMA) and relevant statutory regulations.
Experience managing mixed-use developments, commercial properties, retail centres, hotels, or integrated developments will be an advantage.
Strong leadership, communication, negotiation, and interpersonal skills.
Ability to manage multiple priorities, resolve issues effectively, and work under pressure.
Proficient in Microsoft Office applications and property management software.
Personal Attributes
Strong leadership and decision-making abilities.
Excellent organisational and planning skills.
Customer-focused with a service-oriented mindset.
High level of integrity, professionalism, and accountability.
Resourceful, proactive, and able to work independently.
Calm and composed in handling emergencies and challenging situations.
What We Offer
Competitive remuneration package.
AWS.
Medical and insurance benefits.
Lunch provided.
A dynamic and collaborative working environment.
YTC BUILDING SERVICES PTE LTD (the "Company") is a Private Company Limited by Shares, incorporated on 30 May 1968 (Thursday) in Singapore. The address of the Company's registered office is at the
PENINSULA PLAZA
building. The Company current operating status is live and has been operating for 53 years. The Company's principal activity is commercial and industrial real estate management.