Solstice Advanced Materials Hiring! Full Time Sr Cust Exp Specialist in 新竹市, 台灣 - Ricebowl

About Solstice Advanced Materials

Solstice Advanced Materials is a leading global specialty materials company that advances science for smarter outcomes. Solstice offers high-performance solutions that enable critical industries and applications, including refrigerants, semiconductor manufacturing, data center cooling, nuclear power, protective fibers, healthcare packaging and more. Solstice is recognized for developing next-generation materials through some of the industry's most renowned brands such as Solstice, Genetron, Aclar, Spectra, Fluka, and Hydranal. Partnering with over 3,000 customers across more than 120 countries and territories and supported by a robust portfolio of over 5,700 patents, Solstice’s approximately 4,000 employees worldwide drive innovation in materials science. For more information, visit Advanced Materials .

• Order entry, shipping and invoicing
• Handle incoming calls or inquiries from prospective customers or clients
• Transfer customer calls to appropriate staff
• Provide customers with general product and service information.
• Identify, investigate, and resolve customer issues using the database/ERP system, including complaint registration and follow-up in Salesforce Data Center (SFDC).
• Follow-up on outstanding customer inquiries
• Assist customers effectively by solving customer disputes
• Completing supporting paperwork
• Interface with logistics service providers to ensure seamless shipping and delivery to customers.
• Set-up of new customers in SAP and update existing records where needed
• Research billing issues
• Issuing credit and debit notes
• Assist sales and marketing with sample dispatch
• General administrative support (sending out invoices, filling in document templates, …)
• Keep records of customer interactions (for instance, by using Services for Object)
• Process documentary credit orders (L/C, CAD etc.), review and coordinate related documentation using the online tool provided by the bank
• Contact banks, authorities, consulates, concerning export and import completion or status of documents
• Request for material set-up
• Extracting customer specific data to assist sales
• Providing data required for commercial decisions (such as VAT, duty, incoterms)
• Maintain on-time delivery and reason codes
• Foster relationships with internal and external customers
• Be the prime contact for audit related queries

• You have a bachelor's degree or you are equivalent by experience.
• You have at least 3 years' customer service experience.

• You speak English fluently.
• You have experience in international order processing and logistics required: i.e. the document-flow for international orders, documentary credits, international shipping documents, export and import regulations.
• You are familiar with Incoterms.
• You have skills with good PC the willingness to learn new programs. Experience with SAP or other ERP systems is preferred.
• You are a strong team player, open to feedback.
• You have strong interpersonal communication skills and are highly customer focused and responsive.
• You work proactively and organized.
• You are stress resistant and positively minded.
• You are a motivated and flexible person capable of taking initiative.
• You have attention to detail.