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A*STAR - Agency For Science, Technology And Research Hiring! Full Time Senior Assistant Director, Shared Services in - Ricebowl

Senior Assistant Director, Shared Services

A*STAR - Agency For Science, Technology And Research

Full Time

Singapore

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Working Location

  • Singapore Singapore

Job Description

Responsibilities

Job Summary

You will lead the delivery of HR operations and employee lifecycle services across A*STAR and be accountable for service quality, speed, reliability and productivity.

Key Responsiblities

  • Lead the delivery of employee lifecycle services across entities and divisions, covering onboarding, staff management, transfers and secondments, contract renewals, work pass administration, leave and employee benefits transactions, and offboarding.
  • Act as custodian of personnel files, ensuring records are complete, secure, appropriately retained and available for audit and legitimate business need.
  • Establish and maintain service standards, service level agreements and quality assurance, and own employee query and case resolution including triage, escalation and ageing.
  • Ensure consistency of service across the three clusters while allowing for the different needs of the Research Institutes and corporate functions they support.
  • Ensure employee data and records integrity, and that operational execution complies with policy, governance and audit requirements.
  • Lead process optimisation and digitalisation — simplify and standardise first, then apply automation, workflow and self-service to remove effort for employees and managers — and partner the digital team on self-service, workflow automation and AI-enabled service.

Requirements

  • Preferably 7 to 10 years of relevant HR experience, including HR operations, shared services or workforce services, with team leadership responsibility.
  • Proven experience driving service delivery, process improvement or operational transformation at scale.
  • Demonstrated experience in process optimisation, digitalisation or automation, with a genuine interest in using technology to improve service.
  • Working knowledge of employment pass and work pass administration, and of records management and retention obligations.
  • Strong analytical and problem-solving skills, and the stakeholder management to navigate complex issues across a large, federated organisation.
  • Working knowledge of HR systems and workflow platforms, and comfort with service metrics and reporting.

All new hires are appointed on a 3-year renewable contract in the first instance.

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