- Sentosa Gateway Southern Islands Southwest (Singapore) Singapore
FAR EAST HOSPITALITY MANAGEMENT (S) PTE. LTD. Hiring! Full Time Senior - Guest Service Assistant (Sentosa Cluster by Far East Hospitality) in Southwest (Singapore) - Ricebowl
Senior - Guest Service Assistant (Sentosa Cluster by Far East Hospitality)
FAR EAST HOSPITALITY MANAGEMENT (S) PTE. LTD.
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Job Description
Responsibilities
*******ONLY SINGAPOREANS MAY APPLY********
Responsibilities
Work closely with the Assistant Manager to provide courteous services, efficiently and tactfully responding to guests’ complaints, requests and inquiries.
Collaborate closely with Concierge and Reception on guests ‘arrival and departure.
Establish contacts with house guests/ long-staying guests and offer assistance when needed.
Conduct courtesy calls to guests.
Possess a good understanding of all hotel room types, rates, and availability, and identify upselling opportunities, enhancing guest experience while optimising room revenue.
Stay well-versed and updated on all tourist-related information.
Maintain and manage stock of promotional materials for daily operations.
Perform any other duties assigned by supervisors, carrying them out diligently and professionally.
Requirements
Minimum Secondary school education or equivalent; hospitality or customer service experience preferred.
Friendly and service-oriented, with good communication and interpersonal skills.
Team player who can work closely with Front Office and other hotel departments.
Neat and professional appearance with a positive work attitude.
Willing to work rotating shifts, weekends, and public holidays.
Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage.
Responsibilities
Work closely with the Assistant Manager to provide courteous services, efficiently and tactfully responding to guests’ complaints, requests and inquiries.
Collaborate closely with Concierge and Reception on guests ‘arrival and departure.
Establish contacts with house guests/ long-staying guests and offer assistance when needed.
Conduct courtesy calls to guests.
Possess a good understanding of all hotel room types, rates, and availability, and identify upselling opportunities, enhancing guest experience while optimising room revenue.
Stay well-versed and updated on all tourist-related information.
Maintain and manage stock of promotional materials for daily operations.
Perform any other duties assigned by supervisors, carrying them out diligently and professionally.
Requirements
Minimum Secondary school education or equivalent; hospitality or customer service experience preferred.
Friendly and service-oriented, with good communication and interpersonal skills.
Team player who can work closely with Front Office and other hotel departments.
Neat and professional appearance with a positive work attitude.
Willing to work rotating shifts, weekends, and public holidays.
Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage.
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