Responsibilities
Provide end-user support for Windows, Microsoft Office, M365, ERP T100 and other business applications.
Troubleshoot hardware, software, application and system issues, and implement effective solutions.
Support ERP T100, including report template creation and system customization. Training will be provided.
Provide basic user training on applications, endpoint security, VPN and Microsoft 365.
Support SQL/Oracle databases and Linux OS where required.
Assist with purchase requisitions (PRs), vendor coordination and vendor management.
Support the IT Manager in project coordination, IT documentation and system-related projects.
Provide on-site IT support at company locations and perform ad hoc duties as assigned.
Requirements
Minimum 3 years of experience in IT support, application support or a related IT role.
Hands-on experience with ERP or MES systems is required.
Knowledge of Windows, Microsoft Office/M365 and hardware/software troubleshooting.
Basic knowledge of networking, IT security and infrastructure.
Familiarity with SQL/Oracle databases and Linux OS is an advantage.
Experience with T100 ERP, CrowdStrike, endpoint security and VPN is preferred.
Good communication and interpersonal skills, with the ability to support end users effectively.
Strong troubleshooting, investigative and problem-solving skills.
Willingness to travel to company sites for on-site support.
Other Information
EA Reg No.: R1551305
License No. 22C1076
IntelliPro Group Inc. is one of the fastest growing IT services and HR solutions companies in Americas & APAC. We provide comprehensive IT services to help clients with IT Strategic Planning, Implementation, Deployment, IT Support on Artificial Intelligence, Big Data, Cloud Computing, Mobile Application Development, Data Mining and Business Intelligence, Enterprise Data Warehouse, and more.
Besides our established IT services, our new business now is quickly extending to one-stop HR Solution Services, including Oversea Branch Setup Consulting, Compensation & Benefits Policy Consulting, Payroll Management Service, Talent Recruiting, and Employer Branding to satisfy our clients’ fast business expansion requirement.
We have built our business on our company-wide commitment to continually overdeliver on the high expectations of our clients, employees, and business partners. The secret to our success is that our unified team works harder, faster, smarter, and more collaboratively than anyone else in the talent acquisition business. In addition to the immense talent and proprietary technology, IntelliPro Group is proud to offer continual professional development and extraordinary benefits to both consultants and full-time employees.