Work towards the efficient and profitable operations of the business, both day-to-day and in the long-term
Devise and execute strategies that improve the operational processes within the business
Plan and implement policies, procedures and protocols that are imperative to the success of the company from a business operations position’s point of view
Adhere to local, national and company-wide laws and regulations while planning or implementing operational strategies
Monitor and plan financial data and ensure that it is on track with the KPIs that have been established
Responsibilities
Strategise and plan the protocols needed to improve the operational structure of the company for maximised efficiency
Evaluate the performance of the business, and make changes in the operational plans as the head of business operations
Ensure that all policies and decisions are in compliance with the legal and regulatory policies
Work toward customer satisfaction by implementing plans that benefit them
Keep track of daily operations and address potential issues as and when they are encountered
Perform cost-benefit analysis and monitor the KPIs diligently to ensure that the operations are financially viable
Build processes that are in line with business needs, and ensure that they meet the growing needs of the company
Required skills and qualifications
Bachelor’s degree in business management, operations management, business administration or a similar field
Prior experience working as a business operations manager, or in a similar operational role
Outstanding organisational, communication and problem-solving skills
Expert-level knowledge of MS Office
Proficiency in business processes, applicable laws and data analysis
Experience in implementing strategies, planning budgets, and evaluating performance
Preferred skills and qualifications
MBA or other advanced degrees in the business spectrum
Knowledge of project management, and customer service principles
Understanding of business intelligence tools