D Zen MICE Travel Hiring! Full Time Social Media Data Analyst & Customer Support Executive in WP Kuala Lumpur, Earn up to MYR 5,500 - Ricebowl

• Familiar with basic operations of mainstream self-media/social media platforms, able to analyze basic backend analytics, and proficient in using Excel/spreadsheets for data organization.

• Patient, smooth communication, clear written expression, strong customer service awareness, with timely and efficient response capability.

• Detail-oriented, rigorous, strong sense of responsibility, proactive learner, and able to complete data compilation and reply tasks on time.

• Knowledge of the self-media/social media industry, with prior experience in customer service or operations preferred.

• No education restriction; skills and experience are prioritized.

Data Management & Reporting

• Monitor, track and record key metrics across all social media platforms (Instagram, TikTok, Facebook, YouTube, LinkedIn, etc.): views, engagement, follower growth, reach, conversions and traffic sources

• Compile weekly/monthly performance reports; analyse trends, audience behaviour and content performance to deliver actionable insights

• Identify strengths/weaknesses in content performance and suggest improvements to boost growth and engagement

• Maintain organised data records and archives for easy reference

Social Media Customer Service

• Respond promptly and professionally to direct messages, comments, reviews and enquiries across all platforms

• Address customer questions, resolve common concerns, handle feedback and complaints; keep clear records and escalate complex issues

• Screen and summarise partnership/collaboration enquiries for management review

• Foster a positive community tone; maintain brand voice and protect brand image online

 General Support

• Assist with ad-hoc operational tasks related to social media management as assigned

• Commission, Incentive and Bonus
• EPF, SOCSO, EIS
• Company Trip
• Medical Fee, Annual Leave