Working with allocated customer groups of LAP (JV’s, Partners, Affiliates) , with the objective of increasing the sales share from these customers for LAP. Key responsibility and accountability are with respect to be Single Point of Contact (SPOC) for the allocated customer groups in terms of Pre-Sales customer engagement.
Responsible tasks:
Yearly sales target achievement on the allocated customer groups.
Being accountable as SPOC for Pre-sales activities
Key Tasks include handling customized product enquiries and Price related topics.
Supply Chain Collaboration: Work closely with Strategic Vendor Management (SVM) and/or Purchasing Planning Team to obtain competitive quotes for special/standard articles or third party cable accessories.
Pro-active in customer engagement and timely response to customer queries as per SLA’s
Opportunities/Enquiries tracking& follow up with allocated customer groups of LAP.
Regular quotation updates to the reporting Manager (sales meeting, monthly review)
Responsible to create/enhance a good communication channel with allocated customers groups of LAP.
Decision authority for the following topics:
Price quote to customers on special enquiries and on standard catalogue products for which the price is missing in the standard master price book in line with the price matrix framework defined.
Special price/discounts for large project requirements from customers in consultation with reporting Manager.
To be informed about the following:
Any change in the standard master price books and/or price markup framework.
New Product release, product discontinuation, product change notification to be sent to customers.
Key Performance Indicators (KPIs)
Quotation submission speed: Measure the ability to deliver complete technical and commercial quotation within customer’s deadlines and internal service-level agreements (SLAs)
Accuracy: Maintain a near-zero error margin
Win/Loss Ratio support
LAPP: This name stands for innovative connection solutions like no other. Our brand stands for quality, customer service and a deep understanding of the industries and applications in which our products are used. We are the world market leader, supplying everything from cable, connectors and accessories to fully integrated connection solutions. LAPP products are used in production machinery, industrial robots, public transport, food processing, alternative energy, charging systems for electric vehicles, oil drilling platforms and much more. They are the product of choice for mountain climbers and polar explorers. With a global workforce of 4,650 people, we generated 1,222 million euros of turnover in the past year.