- Kuala Lumpur Federal Territory Malaysia
Shopee Hiring! Full Time Associate, Business Development (SMB) in Federal Territory - Ricebowl
Working Location
Job Description
Responsibilities
Job Description
- Merchant Onboarding & Verification – Review, verify, and assist merchants in completing the self-registration process.
- Merchant Support – Address inquiries, resolve issues, and guide merchants through onboarding.
- Data & Performance Tracking – Maintain records, track registration trends, and generate reports.
- Process Improvement & Compliance – Identify bottlenecks, suggest improvements, and ensure compliance with platform policies.
- Issue Identification and Analysis - Identify issues, develop hypotheses, gather and interpret data, execute analysis, and present findings along with strategic recommendations to key decision-makers.
- Project Planning - Develop concrete and detailed project plans, including establishing timelines, project milestones/tasks, goals, and resource planning.
- Business Expansion Strategies - Develop and implement strategies for business expansion initiatives.
- Market Research and Support - Conduct market research and engage with merchants and internal staff to understand how we can better support our merchants, account managers, and salespersons.
- Internal Collaboration - Work closely with internal teams to implement and coordinate the execution of related projects.
- Financial Management - Manage Profit & Loss (P&L) statements, resources, and projects related to the above responsibilities.
- Perform other ad-hoc tasks as needed.
- Degree in Business, Marketing, or a related field, or equivalent practical experience.
- 2+ years of work experience in Vendor Performance Management, e-commerce or Management Consulting is a plus
- Strong project management experience
- Structured, able to plan end-to-end execution of initiatives, and see through the implementation of the initiative
- Strong affinity to data, solid analytical abilities and critical thinking skills
- Strong business acumen and ability to generate insights independently
- Strong problem-solving skills, ability to draw insights from complex data and design practical and scalable solutions
- Detail oriented and able to deliver quality work under tight deadlines
- Driven and comfortable with a dynamic environment
- High Proficiency in Excel/Sheets and PowerPoint
- Excellent verbal and written communication skills
- Strong people and stakeholder management skills
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