Roles & Responsibilities
Job Summary
Lead and manage a salon team to deliver exceptional hair and beauty services, achieve sales targets, and ensure smooth daily operations. Provide expert consultation, maintain high service standards, and drive business growth through effective team leadership and client engagement.
Responsibilities
Perform hands-on threading, unisex haircuts, facials, and hair coloring to meet client needs
Manage and supervise hairstylists, beauticians, and salon therapists to ensure team effectiveness
Lead the salon outlet to consistently achieve monthly sales and business targets
Oversee daily salon operations to maintain smooth and efficient workflow
Recommend suitable facials according to the customer skin .
well-versed in the latest facials and skin treatments.
Provide professional consultation recommending hairstyles, treatments, and hair care products tailored to clients’ preferences
Handle customer enquiries and complaints professionally to maintain excellent client relationships
Motivate staff by monitoring performance, providing guidance, and fostering a positive work environment
Maintain a high standard of customer service to consistently deliver exceptional client experiences
Monitor daily sales, staff performance, customer retention, and rebooking rates to inform operational decisions
Promote salon packages, hair treatments, beauty services, and retail products to increase revenue
Manage salon inventory including stock levels, product usage, and ordering requirements
Ensure all salon services and treatments meet quality and professional standards
Oversee hair cutting, styling, coloring, grooming, and other salon services as needed
Recommend hairstyles and haircuts based on customers’ preferences, facial features, and lifestyle
Create and oversee hairstyles for everyday looks and special occasions
Communicate closely with clients throughout styling processes and adjust services according to their feedback
Ensure proper hygiene, cleanliness, and sanitation practices are maintained across all salon stations
Coordinate administrative, accounts, and HR-related support functions when required
Prepare and monitor operational reports, sales performance, and other salon-related records
Collaborate with the Managing Director to improve salon operations, profitability, service quality, and overall business growth