KiN Hospitality Malaysia Hiring! Full Time Guest Service Officer in Federal Territory, Earn up to MYR 3,000 - Ricebowl

Job description:

We are looking for a warm, confident and guest-focused Guest Service Officer who can create a welcoming first impression and support a smooth guest journey from arrival to departure. This role is ideal for someone who enjoys meeting people, able to communicate well, and is comfortable working in a fast-moving hotel environment.

What You Will Do:-

-Welcome guests professionally and assist with check-in, check-out and general front office enquiries.

-Handle guest requests and basic front office administrative duties accurately.

-Coordinate with Housekeeping, Reservations, Concierge, Security and other departments to resolve guest needs promptly.

-Maintain proper guest records, shift handover notes and front office documentation.-

-Handle guest feedback or concerns with patience, courtesy and professionalism.

-Support upselling opportunities and promote hotel facilities, services and offers where appropriate.

-Maintain grooming, service standards and front office presentation at all times.

-Able to communicate with Mandarin-speaking guests and support a smooth guest experience.

Requirements:

-Previous hotel front office, guest service, reception or customer service experience will be an added advantage.

-Fresh graduates with the right attitude and language ability may also be considered.

-Comfortable with shift work, weekends and public holidays.

-Pleasant personality, good grooming and strong service mindset.

-Able to remain calm, polite and helpful when handling guest requests or complaints.

-Basic computer skills; experience with hotel systems will be an added advantage.

-Good communication skills in English, Bahasa Malaysia, other language ability will be an added advantage.

Pay: From RM3,000.00 per month

Benefits:

• Health insurance
• Meal provided
• Opportunities for promotion
• Professional development

Work Location: In person