- Jalan Desa Bahagia Kuala Lumpur WP Kuala Lumpur Malaysia 58100

Working Location
Job Description
Requirements
Requirements
Malaysian nationality is required/preferred.
Malaysian Chinese candidates are preferred.
Proficiency in Malay and Chinese.
Good English skills are preferred.
No specific academic major required.
Familiarity with mobile payment scenarios is an advantage.
Experience in ASR, TTS, NLP error correction, or data annotation is an advantage.
Detail-oriented and able to identify subtle errors in content.
Good communication and teamwork skills.
Working Schedule
Monday to Friday
9:00 AM – 6:00 PM
Responsibilities
Project Overview
Long-term project involving voice and text data related to online customer service robots.
Involves analysing and evaluating interactions between customer service robots and customers.
Focuses on semantic recognition, segmentation, transcription, synthesis analysis, and response quality.
Responsibilities
Perform voice and text data annotation according to project guidelines.
Conduct data quality checks and acceptance checks.
Collect and create language/audio corpus.
Transcribe and proofread audio recordings.
Process audio data, including cutting and clipping.
Evaluate pronunciation and identify language-related issues.
Provide feedback on front-end and back-end issues.
Report abnormal or unclear cases in a timely manner.
Make corrections based on feedback.
Complete other daily tasks assigned by the project team.
Benefits
KTM - SEPUTEH
1.3 km
MRT - KUCHAI
1.7 km
KTM - ANGKASAPURI
1.8 km
KTM - PANTAI DALAM
1.8 km
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