CHXpress Fitness 24/7 Hiring! Full Time Team Leader in Federal Territory - Ricebowl

Company Description CHXpress Fitness 24/7 is a new 10,000 sq ft hotel fitness club concept located in Petaling Jaya, Malaysia, designed for individuals who want to integrate wellness into everyday life. The club emphasizes convenient, time-efficient workouts for people with busy schedules. Members can join quick #getfit330 routines and classes to stay fit without sacrificing their daily commitments. The environment is energetic, welcoming, and focused on making fitness an accessible lifestyle rather than just a gym visit.
Role Description The Team Leader is a full-time, on-site role based in Kuala Lumpur, responsible for overseeing daily club operations and ensuring an excellent member experience. This role includes supervising fitness and front desk staff, managing schedules, and coordinating classes and programs. The Team Leader will monitor facility cleanliness and safety, handle member inquiries and feedback, and support membership sales and retention activities. The position also involves tracking key performance indicators, implementing process improvements, and fostering a positive, motivating team culture aligned with CHXpress Fitness 24/7 standards.
Qualifications

• Experience leading teams in a fitness, hospitality, or service-oriented environment, with strong people management and coaching abilities.
• Background in fitness, wellness, or sports, with the ability to support basic workout guidance and promote healthy lifestyles.
• Customer service and communication skills, including the ability to build rapport with diverse members and handle feedback professionally.
• Organizational and time-management skills to oversee schedules, classes, and daily operations efficiently.
• Basic sales and membership retention experience, with comfort in discussing packages, promotions, and member benefits.
• Comfort working on-site in a fast-paced environment, with flexibility for shift work, weekends, and public holidays as needed.
• Proficiency in basic computer applications and club management systems; ability to learn new tools quickly.
• Prior supervisory experience and relevant certifications in fitness or hospitality are advantageous.