Company Overview
Lavender is a bakery and pâtisserie inspired by the Lavandula plant, dedicated to producing safe, high-quality foods without preservatives, pork, lard, or alcohol. We support local farmers and create joyful experiences through honest, passionate craftsmanship.
Job Summary
You will support daily bakery operations by delivering excellent customer service, maintaining product quality and safety standards, and ensuring a clean, welcoming environment for customers.
Responsibilities
Greet customers warmly to create a positive first impression and enhance their experience
Operate cashier systems accurately to process customer transactions efficiently
Pack products carefully to maintain quality and presentation for customer orders
Provide knowledgeable cake order service by advising customers and managing orders effectively
Refill product displays promptly to ensure availability and visual appeal
Apply product knowledge to assist customers with inquiries and recommendations
Enforce company Standard Operating Procedures (SOPs) consistently to maintain operational standards
Oversee daily outlet operations to ensure quality, standards, and customer expectations are met
Comply with food safety, hygiene, and sanitation regulations to uphold statutory guidelines
Measure customer satisfaction by handling feedback and complaints professionally and executing service recovery when needed
Maintain cleanliness and organization of the outlet continuously to provide a safe and pleasant environment
Preferred competencies and qualifications
Ability to stand for extended periods during shifts due to the absence of seating at the work venue
Experience in food retail to support operational efficiency and customer service
Well-communicated and outgoing personality to engage effectively with customers
Positive working attitude and pleasant disposition to contribute to a friendly workplace
Other Information
Working Hours:
1st shift: 8.00am - 5.00pm
2nd shift: 11.00am - 8.00pm OR 12.00pm - 9.00pm
3rd shift: 2.00pm - 11.00pm
8 working hours plus 1 hour resting time per shift
Flexibility required to work all shifts as scheduled weekly by the Outlet Manager
Lavender started as a bakery and pâtisserie inspired by the pleasant scent and beauty of the Lavandula plant. It is our everyday goal to produce foods that will not only nourish your body but also delight your senses, leaving you a wonderful memory.
Our beliefs:
Produce safe and quality products with no added preservatives, pork, lard and/or alcohol
Support local farmers and various purveyors in producing exceptional ingredients
Honesty, passion and care in everything we do
We love to create with our team, derive pleasures from our products and share the joy with our customers. It is our hope you have a feast for your eyes every time you step into any of our brick and mortar, a pleasant surprise every time you bite into our many creations. When your heart beats a little faster, you will have enjoyed the Lavender experience.