Timeless Hall Hiring! Full Time Assistant Restaurant Manager in WP Kuala Lumpur, Earn up to MYR 5,000 - Ricebowl

• Minimum 3-5 years of relevant restaurant/F&B supervisory or management experience.

• Strong leadership, communication, and team-management skills.

• Able to manage staff scheduling, manpower planning, inventory, costs, and daily restaurant operations.

• Strong problem-solving and decision-making abilities.

• Customer-oriented with a strong focus on service quality.

• Able to work under pressure in a fast-paced restaurant environment.

• Willing to work shifts, weekends, and public holidays when required.

• Good command of Mandarin,English and Bahasa Malaysia; additional languages are an advantage.

• Responsible, disciplined, proactive, and able to work independently.

• Strong teamwork and interpersonal skills.

• Willing to support other outlets/departments when required by Management.

Key Performance Expectations

Sales Achievement | Cost Control | Customer Satisfaction | Hygiene & Quality | Staff Management | Operational Excellence | Teamwork & Discipline

• Staff Scheduling & Manpower Planning
  Plan and manage staff schedules, working shifts, opening and closing duties, cleaning tasks, and daily manpower requirements to ensure sufficient staffing for smooth operations.

• Team Communication & Task Planning
  Communicate effectively with Floor Leaders, Bar Leaders, and team members. Ensure daily tasks are clearly assigned, well planned, and properly executed.

• Sales Target Achievement
  Lead the restaurant team to achieve monthly sales targets and continuously identify opportunities to improve sales performance.

• Labour & Utility Cost Control
  Monitor and control labour and utility expenses according to company benchmarks, with a target of keeping combined Labour & Utility Cost within 13%.

• Ordering & Inventory Planning
  Plan and manage weekly/monthly ordering of gas, cigarettes, disposable items, cleaning tools, and other operational supplies. Maintain updated ordering and expense reports and ensure sufficient stock for daily operations, except in cases of supplier shortages.

• Payroll & Incentive Records
  Provide 100% accurate and timely assistance to Management with payroll-related records, including sales incentives, Google Review incentives, attendance-related information, and other required payroll data.

• Hygiene & Quality Control
  Ensure compliance with all Hygiene, Food Quality, Service, Floor, and Kitchen SOPs established by Top Management.

• Customer Satisfaction
  Maintain a high standard of service and strive for zero customer complaints, including complaints received through social media, Management, and other channels.

• Operational Leadership
  Lead the team and control the overall flow of restaurant operations. Ensure 100% completion of assigned tasks and maintain an organised FOH and BOH environment at all times.

• Daily Team Briefing
  Conduct proper daily briefing sessions with team members, including Q&A and communication of important operational information, targets, promotions, and updates.

• Table Touching & Customer Feedback
  Conduct regular table touching during operations to engage with customers, obtain constructive feedback, and ensure customer satisfaction.

• Supplier & Tenant Relations
  Maintain good relationships with suppliers and tenants while ensuring professional conduct and smooth cooperation. For example, ensure tenant staff maintain proper grooming standards and do not crowd restaurant areas while taking food orders.

• Opening & Closing Procedures
  Ensure 100% completion of Opening and Closing Checklists and strict compliance with all relevant SOPs.

• Emergency & Problem Solving
  Handle emergency situations professionally and effectively, including customer complaints, staff issues, operational disruptions, and other unexpected situations.

• Management Meetings & Discussions
  Maintain 100% attendance at meetings, briefings, and discussions organised by Management, unless otherwise approved.

• Teamwork & Workplace Conduct
  Maintain good teamwork and a professional working environment. No fighting, arguments, or inappropriate behaviour with staff, customers, suppliers, tenants, or other parties.

• Flexibility & Management Support
  Be flexible and willing to support other departments or outlets when requested by Management.

• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• EIS
• Annual Bonus
• Company Trip
• Performance Bonus
• Allowance Provided