Volt Auto Malaysia Sdn. Bhd. Hiring! Full Time Technical Executive in Selangor, Earn up to MYR 3,500 + overtime - Ricebowl

• Diploma or Degree in Automotive Engineering, Mechanical Engineering, or equivalent.

Experience

• Minimum 2–4 years of experience in automotive technical support, workshop, or service environment.

• Experience with automotive principal, distributor, or dealership is preferred.

• Experience supporting dealer network is an advantage.

Technical Skills

• Strong automotive diagnostic and troubleshooting skills.

• Knowledge of vehicle systems (engine, transmission, electrical, electronic systems).

• Familiarity with diagnostic tools and service manuals.

• Understanding of automotive warranty processes is an advantage.

Soft Skills

• Strong problem-solving and analytical skills.

• Good communication and interpersonal skills.

• Ability to work with dealers and cross-functional teams.

• Good reporting and documentation skills.

• Able to travel for dealer visits when required.

Personal Attributes

• Detail-oriented and technically competent

• Customer-focused mindset

• Proactive and responsible

• Strong teamwork and coordination ability

• Ability to work under pressure

Technical Support & Dealer Assistance

• Provide technical assistance and guidance to dealer technicians for vehicle diagnosis, repair, and troubleshooting.

• Support dealers in resolving complex technical issues related to vehicle systems, components, and performance.

• Analyze technical cases and recommend appropriate corrective actions.

• Escalate critical or unresolved issues to the Technical & Warranty Manager and principal headquarters where necessary.

• Ensure dealers comply with principal repair procedures and technical standards.

Technical Case Management

• Manage and monitor technical inquiries raised by dealers through technical support systems.

• Maintain accurate technical case records and ensure timely closure.

• Track recurring technical issues and provide reports and recommendations.

Technical Documentation & Communication

• Disseminate technical bulletins, service circulars, recall instructions, and repair procedures to dealer networks.

• Ensure dealers implement technical updates and corrective actions effectively.

• Assist in translating technical information into practical dealer-level guidance.

Product Quality Monitoring

• Monitor vehicle technical issues, trends, and field failures reported by dealers.

• Support root cause analysis and corrective actions in collaboration with principal and internal teams.

• Assist in product quality improvement initiatives.

Dealer Network Support & Development

• Conduct dealer technical visits, audits, and evaluations to ensure compliance with technical standards.

• Support dealer technical competency development.

• Assist Technical Trainer in identifying dealer training needs.

Warranty & Technical Coordination

• Support the Warranty team on technical validation and investigation of warranty claims.

• Provide technical input for warranty claim approval and rejection.

• Assist in identifying abnormal warranty trends.

Reporting & Administration

• Prepare technical reports, case analysis, and dealer performance reports.

• Maintain technical records, documentation, and support logs.

• Support implementation of principal technical policies and procedures.

• Annual Leaves
• EPF
• SOCSO
• Annual Leave
• Medical and Hospitalisation Leave
• EIS
• Medical Insurance
• Allowance Provided
• Overtime Pay