Saltycustoms Hiring! Full Time Operation Assistant in Federal Territory - Ricebowl

Company Description Founded in 2010 as Asia’s first apparel consultancy firm, Saltycustoms has grown into a merchandise solutions company specializing in design, tech solutions, manufacturing, and global fulfillment. The company focuses on making custom, sustainable products accessible and affordable, serving more than 1,000 brands worldwide, including Facebook, Grab, Coca-Cola, Nescafe, Formula 1, and Universal Music. Saltycustoms is recognized for revolutionizing apparel design and for its dedicated Apparel Consultants who provide comprehensive, high-quality support to clients. By integrating technology into the apparel business, the team has transformed how organizations design, order, and enjoy custom apparel, while maintaining a strong ethos of commitment to excellence.

Role Description The Operations Assistant is a full-time, on-site role based in Kuala Lumpur, supporting day-to-day operational activities for Saltycustoms. This role helps coordinate order processing, production timelines, and global fulfillment to ensure projects are delivered accurately and on schedule. The Operations Assistant collaborates with internal teams and vendors, maintains records and operational documentation, and updates systems with current order and inventory information. This position also supports communication with clients and the Apparel Consultants team, resolves basic operational issues, and contributes to continuous improvement of processes to enhance efficiency and customer experience.

Qualifications

• Candidates should possess skills in Operations and Operations Management to support order processing, production coordination, and fulfillment workflows.
• Candidates should possess strong Analytical Skills to track data, monitor performance, and identify process improvements.
• Candidates should possess effective Communication and Customer Service skills to liaise with internal teams, vendors, and clients in a professional manner.
• Attention to detail, strong organizational skills, and the ability to manage multiple tasks and deadlines in a fast-paced environment.
• Proficiency with office productivity tools, AI tools and data entry or reporting software; experience with ERP or order management systems is an advantage.
• Prior experience in operations, logistics, merchandising, or apparel-related businesses is beneficial.
• Ability to work collaboratively on-site in Kuala Lumpur and maintain a problem-solving, proactive mindset aligned with Saltycustoms’ commitment to excellence.